I have this error 25.08. It’s not fixed ((
It’s still happening. Last week two websites got Google Ads campaigns suspended because of presence of matomo.js
Forwarding you all the details.
Hope it can be resolved someday. Anyway I’ll implement proxy…
Dear Matthieu, I’ve got response from google ads, my case was related to the domain itself that I used to host matomo. That domain was already banned by some reason.
Support said “we have it all under same policy - malware” so it was not related to matomo.js at all. Anyone who is still getting “Policy violation detected” - you can request more details from google support and make sure that it is not about Matomo.
Matthieu, looks like you did it, we can safely use Matomo!
1 Like
NOT FIXED
Campaign rejected on 21/09/2020. 
Sorry to hear @LaMantis_Disseny - just sent you an email to gather more info. Thanks for your patience.
I have an Agency account and any site with Pikwik and Matomo .JS files are getting flagged with Malicious Software and all accounts are suspending ads.
Can someone offer any assistance with an existing Google case ID that shows that this is not malware?
It seems that Google does not like competing analytics platforms, and is trying to strong-arm anyone not using Google Analytics.
We need to all do something about this. There is no reason we shouldn’t have the choice to use our own software.
@David_Scarpitta - just sent you an email to gather more info. Thanks for your patience.
Here is an update on the status: we had 3 new reports of this issue occurring in the last 2 months. It seems the issue is not the same as before as there are less people affected. So If you experience this issue and haven’t yet commented here, or emailed us at hello@matomo.org (and heard back from me) then please contact us now!
Thanks for the email.
I replied with everything you requested. However, I will be honest that there are probably people that aren’t reporting the issue and are just converting to GA.
It’s painstakingly difficult for them to address this one site at a time. I have had about 10 sites now that this has happened on. Even if they lift the one site, and we get it cleared, does that mean we have to go through process to clear every account?
Is there a way you guys can contact someone higher up, and that we can reference when dealing with this issue?
Thank you for your help.
Hi Matthieu,
Any update on this ridiculous situation that Google is putting us through?
Thanks
David
November 2nd and we are running into the same issue. I work at a digital marketing agency and we are onboarding a new client. Our Google campaigns were disapproved and upon investigation, we’ve discovered it is because the client uses Matomo. It is frustrating that Google is being so uncooperative and seems to be using this to their advantage; it seems illegal and unethical. Have any solutions been found?
Same problem here - started new campaign in Google Ads, and all ads are disapproved.
@mrsashko @Bethany_Pavlock we have just reached out to your email to ask the additional info.
@David_Scarpitta sorry we haven’t heard back yet, but will again ping our contact and try get this escalated. if nothing changes in the next few weeks, we will have to try something new and reach to people in a different way/channel maybe.
Finally got around to re-enabling Matomo, just the script, not the Tag Manager so far. I’ve had a live GA campaign for 4 days now and everything seems to be fine. Will let you know if anything changes and I’ll test out the Tag Manager now.
I’ve just had my campaigns Disapproved again due to Malicious software.
Hello Matomo team and community. This issue is now resolved for me.
I’m using the following fixes to ensure campaigns are no longer being rejected by Google Ads.
In my .htaccess file within Matomo directory, I’ve added the following to send an X-Robots-Tag to bots and crawlers.
#Exclude the following locations from being Indexed by setting X-Robots-Tag
#Set environment variable for a specific path
SetEnvIf Request_URI “(.*?)” ROBOTS_NONE
#Send custom header if the environment variable is set
Header set X-Robots-Tag “noindex, noarchive, nosnippet, nofollow” ENV=ROBOTS_NONE
As a secondary precaution (and recommended by the Matomo team from another user) I’ve created a robots.txt file containing the following disallow rules.
User-agent: *
Disallow: /
Disallow: /addons/
Disallow: /plugins/
Disallow: /app/
Disallow: /media/dashboards/
Disallow: /media/files/
Disallow: /media/js/mautic-form-src.js
Disallow: /themes/
Disallow: /translations/
Disallow: /vendor/
This seems to have fixed the disapproval issue for me and both of these could be incorporated within the Matomo installation package to ensure they get deployed for other users.
Wishing you all a happy and healthy Christmas and New Year!
Well, it took longer than usual, however all ads are rejected once again, so the fix is not a long term solution I’m afraid.
Happy New year all.
Hi @nicw
Thanks for your patience in this. At the moment we only have one other user that is still experiencing this issue. If you continue to experience this issue, could you please let us know?
For now (Since this seems to not be a widespread issue again) could you contact Google Ads support and see if they can help resolve this for you?
If anyone else is still having this issue - please let us know by replying to this forum port.
Thanks
Assuming everyone has resolved this Richard can you advise what may have been dome to overcome the issue ? I may try OWA or Plausible to see how they do.
Think I may have found the problem caused by a small modification of the script used to collect some additional data.