Thanks Mark for the sympathetic words. Yeah it’s a pretty crappy situation. Google actually shutting down all methods of communication is super low and unethical. Didn’t even have the opportunity to offer any explanation.
But you’re right, alternatives are the way to go. Unfortunately, here in Australia the biggest competitor is Bing but they fall so very short on the search engine market share, around 3% or so last time I checked.
Fortunately, we upped our SEO efforts on the effected campaigns and have been able to get by without paid advertising for the moment.
As a side comment, we also had a lot of other Ad accounts that were suspended for other reasons, mostly malicious software (this happened in the space of a week and about 1-2 weeks after implementing Matomo) but for this reason Google allowed communication and we were able to prove there was in fact no malicious software on our sites (after removing the Matomo script) and we had our Ad accounts reinstated.
Seems like very un-competitive behaviour from Google.
100% agreed. The choice should be ours on what software we use on our sites.
Not only the concern about losing the Ad accounts, but what if the search algo decided the sites had malicious software on them and disappeared from the SERPS.
Google should not be allowed to punish the use of alternate software.
Still happening in June 2021. It’s been over a year now, and it seems that Matomo is being steam-rolled into non-mainstream use because of this.
Any idea on you guys getting a “so called clean bill of health”? You have no idea how irate I am at this.
Feel free to add me to any class action if anyone wants to step up here because honestly, this act is costing business owners and admins a ton of money.
August 2021 and getting this same issue. Contacted 2 google support reps, both of whom did practically nothing. First one said to manually change each ad (we have over 400+ ads banned… great) and submit. Did that, they all came back banned, even AFTER we removed Matomo from our sites.
This is fully anti-trust behavior. I can not believe Google can get away with this. Considering finding an attorney because this is causing a loss of client revenue, just for using a Google product competitor.
Hi, I can confirm that I have the issue now again on multiple websites.
Google informed me (also different ADs-Accounts) that the Matomo URLs are maleware, we try since over a week to handle this with the Google Ads-Support but still not resolved at the moment.
Any other idea what we can do?
nope… this is currently a topic to leave Matomo for us and our corporate customers in case we can’t use Google Ads. Also the support here can’t help here till now…
The total number of Matomo instances is in the hundreds of thousands, including very high traffic Matomo APIs at large organizations. About once per week we hear of one site being listed as malware. Which as a percentage is small. But if that one site is your site, it is one too many.
Kaspersy (Internet Security) detects our matomo.js as malware. In my Chrome debugger I see the following: matomo.js net::ERR_ABORTED 499 (Request has been forbidden by antivirus)
I reported this false positive to Avast. They wrote back a day later: “Thank you for contacting Avast
The reported URL was checked… the detection was removed.”
Please continue to use the above links if you have a false-positive on your site URL.
Hi guys,
I’m running a small site and use Google Analytics and Matomo side by side.
I’ve implemented both via Google TagManager and it tells me if I create a Matomo View Tag I’ve to disable it because it contains Malware.
Why is this problem existing for 2 years not resolved by now?
I don’t use Google Ads neither do I run campaigns or anything. Just normal view tags to track user numbers. This is kinda bad for me and I’m thinking about to switch Google Tag Manager out for Matomo Tag Manager.
Has anyone some tips or ideas how to fix this problem?
Please continue to report any false positive to the appropriate sites.
If you tell them “I have a false positive” and they don’t fix it within a week, maybe report it to this forum post then. So far, both Kaspersky and Avast have been very responsive in safelisting Matomo, once we notified them about the false positive as malware.
I am still getting issues with sites using Matomo. I even upgraded versions thinking that maybe that would fix the issue.
Problem is, that it seems that Matomo has not gotten to the tall man on the totem pole and this is going to continue to happen to everyone until it comes to a head.
Could be 2 months or could be 2 more years.
I’d be more than happy to be a part of any action necessary to return true data back to owners and SEO marketers of websites instead of the monster aggregate.
Hi @David_Scarpitta can you please forward us the following details to hello@matomo.org,
To make our case more clear at Google Ads, you can help us by providing the following information about the issues: