No data display / Settings missing matomo WP Back office

WordPress Plugin
#1

Hello,

I have issue setting up Matomo on a client’s site i have install Matomo plugin + Complianz to trigger Matomo for me. When i go to the Back office of Matomo i have an error message and no data available.

Capture d’écran 2023-03-07 à 10.31.19
Capture d’écran 2023-03-07 à 10.31.195120×2790 413 KB

Here is a copy of my system report
" # Matomo

  • Version de l’extension Matomo: 4.13.5
  • Config existe et est accessible en écriture.: Oui (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
  • JS Tracker existe et est accessible en écriture.: Oui (“$abs_path/wp-content/uploads/matomo/matomo.js” )
  • Répertoires de l’extension: Yes ([{“pluginsPathAbsolute”:“$abs_path/wp-content/plugins/matomo/plugins”,“webrootDirRelativeToMatomo”:“…/”}])
  • Répertoire temporaire accessible en écriture: Yes ($abs_path/wp-content/cache/matomo)
  • Version de Matomo: 4.13.3
  • idSite du site web Matomo: 1
  • Version installée de Matomo: 4.13.5 (Install date: 2023-03-06 17:38:13)
  • Upgrades outstanding: No
  • Upgrade in progress: No

Endpoints

  • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
  • Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
  • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
  • Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

  • Heure du serveur: 2023-03-07 09:10:43
  • Heure du site web: 2023-03-07 10:10:43 (Les dates ci-dessous sont affichées dans le fuseau horaire du site web)
  • Sync users & sites: Next run: 2023-03-07 17:40:15 (7 heures 29 min) ( Last started: 2023-03-06 17:40:16 (-16 heures 30 min). Last ended: 2023-03-06 17:40:16 (-16 heures 30 min). Interval: daily)
  • Archive: Next run: 2023-03-07 10:38:18 (27 min 35s) ( Last started: 2023-03-07 09:39:22 (-31 min 21s). Last ended: 2023-03-07 09:39:22 (-31 min 21s). Interval: hourly)
  • Update GeoIP DB: Next run: 2023-04-05 18:40:15 (29 jours 7 heures) ( Last started: 2023-03-06 17:40:16 (-16 heures 30 min). Last ended: 2023-03-06 17:40:32 (-16 heures 30 min). Interval: matomo_monthly)

Contrôles obligatoires

  • Version PHP >= 7.2.5: ok
  • PDO extension: ok
  • PDO\MYSQL extension: ok
  • MYSQLI extension: ok
  • Autres extensions requises: ok
  • Fonctions requises: ok
  • Configuration PHP requise (php.ini): ok
  • Répertoires avec les droits d’accès en écriture: ok
  • Répertoires avec accès en écriture pour Gestionnaire de balises: ok

Contrôles facultatifs

  • Binaire PHP 64 bits: ok
  • État du traqueur: ok
  • Limite mémoire: ok
  • Fuseau horaire: ok
  • Ouvrir l’URL: ok
  • GD > 2.x + FreeType (graphics): ok
  • Autres extensions: ok
  • Autres fonctions: ok
  • Système de fichiers: ok
  • Dernière exécution d’archivage réussie: ok
  • Capacités de la base de données: ok
  • Warning Taille maximale des paquets: warning (Il est important de configurer une taille ‘max_allowed_packet’ dans votre base de données MySQL d’au moins 64MB. 16MB configuré en ce moment. )
  • Géolocalisation: ok
  • Mettre à jour via HTTPS: ok
  • Supports Async Archiving: Yes
  • Location provider ID: geoip2php
  • Location provider available: Yes
  • Location provider working: Yes
  • Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. En savoir plus)
  • Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

  • Track mode: disabled
  • Track codeposition: footer
  • Track api endpoint: default
  • Track js endpoint: default
  • Version history: 4.13.5
  • Core version: 4.13.3
  • Last tracking settings update: 1678120778
  • Last settings update: 1678120778

Logs

  • Aucun:

WordPress

  • Home URL: $site_url
  • Site URL: $site_url
  • WordPress Version: 5.8.6
  • Number of blogs: 1
  • Multisite Enabled: No
  • Network Enabled: No
  • WP_DEBUG: No
  • WP_DEBUG_DISPLAY: Yes
  • WP_DEBUG_LOG: No
  • DISABLE_WP_CRON: -
  • FORCE_SSL_ADMIN: Yes
  • WP_CACHE: No
  • CONCATENATE_SCRIPTS: -
  • COMPRESS_SCRIPTS: -
  • COMPRESS_CSS: -
  • ENFORCE_GZIP: -
  • WP_LOCAL_DEV: -
  • WP_CONTENT_URL: $site_url/wp-content
  • WP_CONTENT_DIR: $abs_path/wp-content
  • UPLOADS: -
  • BLOGUPLOADDIR: -
  • DIEONDBERROR: -
  • WPLANG: -
  • ALTERNATE_WP_CRON: -
  • WP_CRON_LOCK_TIMEOUT: 60
  • WP_DISABLE_FATAL_ERROR_HANDLER: -
  • MATOMO_SUPPORT_ASYNC_ARCHIVING: -
  • MATOMO_TRIGGER_BROWSER_ARCHIVING: -
  • MATOMO_ENABLE_TAG_MANAGER: -
  • MATOMO_SUPPRESS_DB_ERRORS: -
  • MATOMO_ENABLE_AUTO_UPGRADE: -
  • MATOMO_DEBUG: -
  • MATOMO_SAFE_MODE: -
  • MATOMO_GLOBAL_UPLOAD_DIR: -
  • MATOMO_LOGIN_REDIRECT: -
  • Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
  • Possibly uses symlink: No
  • Upload base url: $site_url/wp-content/uploads
  • Upload base dir: $abs_path/wp-content/uploads
  • Upload url: $site_url/wp-content/uploads/2023/03
  • Custom upload_path:
  • Custom upload_url_path:
  • Compatible content directory: Yes

WordPress Plugins

  • BE Grid: 1.2.9
  • Complianz | GDPR/CCPA Cookie Consent: 6.4.2
  • Contact Form 7: 5.5.3
  • Exponent Modules: 2.1.4
  • Flamingo: 2.2.3
  • Kirki Customizer Framework: 3.1.9
  • Matomo Analytics - Ethical Stats. Powerful Insights.: 4.13.5
  • Meta Box: 5.5.1
  • Meta Box Conditional Logic: 1.6.11
  • Meta Box Show Hide: 1.3.0
  • Safe SVG: 1.9.9
  • Simple Custom CSS and JS: 3.42
  • Tatsu: 3.4.0
  • WooCommerce JTL-Connector: 1.15.2
  • Yoast SEO: 17.8
  • Active Plugins: 15 (be-grid complianz-gdpr contact-form-7 custom-css-js exponent-modules flamingo kirki matomo meta-box-conditional-logic meta-box-show-hide meta-box safe-svg tatsu woo-jtl-connector wordpress-seo)
  • Theme: exponent (exponent_child)

Server

  • Server Info: Apache
  • Apache AddHandler support: Supported
  • PHP OS: Linux
  • PHP Version: 8.0.17
  • PHP SAPI: fpm-fcgi
  • PHP Binary Name: /usr/local/sbin/php-fpm
  • PHP Maxmind DB extension: Not loaded
  • PHP Error Reporting: After bootstrap: 4437
  • PHP Found Binary: /usr/local/bin/php -q
  • Timezone: UTC
  • WP timezone: Europe/Paris
  • Locale: fr_FR
  • User Locale: fr_FR
  • Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
  • WP Memory Limit: 40M
  • WP Max Memory Limit: 512M
  • Timezone version: 2021.5
  • Time: 1678180243
  • Max Execution Time: 300
  • Max Post Size: 64M
  • Max Upload Size: 67108864
  • Max Input Vars: 16000
  • Disabled PHP functions: Yes (_dyuweyrj4,_dyuweyrj4r,dl,pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,pcntl_unshare)
  • zlib.output_compression is off: Yes
  • Curl Version: 7.52.1, OpenSSL/1.0.2u
  • Suhosin installed: No

PHP cli

  • PHP cli Version: 8.0.17
  • MySQLi support: ok

Database

  • MySQL Version: 5.6.51
  • Mysqli Connect: Yes
  • Force MySQL over Mysqli: No
  • DB Prefix: wp_
  • DB CHARSET: utf8
  • DB COLLATE:
  • SHOW ERRORS: No
  • SUPPRESS ERRORS: No
  • Uses Socket: No
  • Uses IPv6: No
  • Matomo tables found: 57
  • DB tables exist: Yes
  • Matomo users found: 3
  • Matomo sites found: 1
  • Permissions obligatoires: OK

Browser

  • Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36)
  • Language: fr-fr,fr,en-us,en
    "

I have install this setting on other site and never had this error.
Any idea ?

Thanks a lot,
Florian