Oops there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance

Support & Bugs
1

HI Team,
I am seeing this error from a long time we had changed the config setting config setting to PHP limit to 1024 MB but still error persisting and also we are small scale enterprise limited users at this time. I am trying to pull more around 10000 rows of data in my custom report from UI. Can you suggest a way forward?

2

Hi,

If this happens after waiting for a long time, it is quite likely that the process took longer than the max_execution_time and got killed by PHP. In that case increasing the max_execution_time might help.

If you want to make your Matomo faster then you can look into https://matomo.org/docs/optimize-how-to/

3

HI Lukas,
We have tried this to increase it to 300 in php.ini and also in config file to set to 0 for max_execution_time.

The same error persists.

Can you suggest a way forward?

Thanks!
Mohnish