Funnel reports missing

Hello,

We are facing a discrepancy between UI and API for Funnel reports:

  • Using Matomo API, all past reports are properly returned (Funnels.getFunnelFlow and getMetrics), even for dates before February 7th.
  • Using Matomo UI, we only have access to our Funnel reports from Sunday 7th of February. All previous days display an empty report:

The funnel was completed in 0 out of 0 visits with a 0% funnel conversion rate and a 0% funnel abandoned rate .

There is no data for this report.

Here is an example of successful API call for a past Funnel report, but not working on UI:

        <item>
            <pubDate>Sat, 06 Feb 2021 12:24:36 +0000</pubDate>
            <guid>https://****.com/?module=CoreHome&amp;action=index&amp;idSite=1&amp;period=day&amp;date=2021-02-06</guid>
            <link>https://****.com/?module=CoreHome&amp;action=index&amp;idSite=1&amp;period=day&amp;date=2021-02-06</link>
            <title>*****to  on 2021-02-06</title>
            <author>https://matomo.org</author>
            <description>…Start&lt;/td&gt;  &lt;td&gt;103&lt;/td&gt;    &lt;td&gt;103&lt;/td&gt;    &lt;td&gt;45&lt;/td&gt; &lt;td&gt;103&lt;/td&gt;    &lt;td&gt;58&lt;/td&gt; &lt;td&gt;56%&lt;/td…</description>
        </item>

FYI, our Funnels have been created few weeks ago, and our cron job generates successfully our reports every hour.
Also, the associated Goals display properly their report even in the UI.

We updated from Matomo 4.0.5 to 4.1.1 on Feb 3rd (Funnel version 4.0.3 remained unchanged), and our users reported that past Funnel reports were working fine using Matomo UI before the update.

Here are few settings:

enable_browser_archiving_triggering = 0
browser_archiving_disabled_enforce = 1
archiving_range_force_on_browser_request = 0
enable_create_realtime_segments = 0
time_before_today_archive_considered_outdated = 2700
enabled_periods_UI = "day,week,month,year"
enabled_periods_API = "day,week,month,year,range"

FYI, I added back “range” to enabled_periods_UI temporarily, but it didn’t fix the issue.
Could you please assess what could explain this discrepancy of behaviour between the UI and API?

Thanks and Regards

Hi there,

Thanks for the feedback. We have some other cases of this also, the developers are investigating. Once I have some feedback to share I will get back in touch.

Thanks

Hello,

Do you have an update?
We updated Funnels plugin from version 4.0.3 to 4.0.4, but the issue still occurs.
Currently, we can only access the Funnel report since Feb 16th through the UI.

Hi,

I also have funnels with 0 data, while most of them have expected data (see below)
How to do you get data with API? Is this specific to funnel data?

Funnel | A page is recognized as an exit page instead of the next step)

Hi Damien,

Not sure it is the same issue.
In our case, the Goal Funnel Report section displays for all funnels:

There is no data for this report.

For the api, you can check here: https://developer.matomo.org/api-reference/reporting-api#Funnels
But more or less, the URL will look like this:

https://matomo.********.com/?module=API&method=Funnels.getFunnelFlow&idSite=1&idFunnel=1&period=day&date=last12&format=rss&translateColumnNames=1&token_auth=999999999999999

Hello,

It seems the issue is resolved with the latest Matomo update to 4.2.1, even though Funnel version didn’t change, and remains 4.0.4

Best Regards