Funnel | A page is recognized as an exit page instead of the next step

[dlecan (Damien Lecan)]

Hello,

In one of my funnels, I don’t understand why a page is identified as an exit page instead of the next step of the funnel:

• Steps “'notification” and “newsletter” are required
• The exact URL of the exit page (as shown in Matomo UI) matches perfectly with the corresponding step in the validation tool of the funnel

What’s wrong with my configuration?

Thank you

[Jason_1282 (Jason)]

Hi there,

Can you please share a screenshot of your funnel config with us at shop@innocraft.com? We will investigate further from there.

Thanks,

[dlecan (Damien Lecan)]

Send by email a few minutes ago!

[dlecan (Damien Lecan)]

Issue still opened!

Is it linked to ?

Funnel reports missing

Hello, We are facing a discrepancy between UI and API for Funnel reports: Using Matomo API, all past reports are properly returned (Funnels.getFunnelFlow and getMetrics), even for dates before February 7th. Using Matomo UI, we only have access to our Funnel reports from Sunday 7th of February. All previous days display an empty report: The funnel was completed in 0 out of 0 visits with a 0% funnel conversion rate and a 0% funnel abandoned rate . There is no data for this report. Here i…

[dlecan (Damien Lecan)]

Do you see the bug?

A trailing space, not trimmed!

@Jason_1282 the funnel is now working after removing all trailing spaces in paths of steps!
Please trim them automatically in the plugin, thank you.

[Jason_1282 (Jason)]

Hi Damien,

Thanks for the update. I will let the team know.

Thanks

[dlecan (Damien Lecan)]

Additional information: not trimmed paths is an issue only for required steps, but not for optional one.

Anyway, all of them should be trimmed