Unable to load Matomo

Hi, since yesterday my Matomo installation no longer works. It’s very weird because I didn’t make any changes. It worked fine before. Can you help me, because I have no solution and I don’t understand how this can happen overnight, without modification.

Is the automatic update enabled?
Does the error occur with all browsers? Did your current browser update?

It’s the same problem on Chrome and Firefox. Matomo is already up to date.

Click to view System Check

Mandatory checks

Version PHP >= 7.2.5:

:heavy_check_mark: 8.0.17

PDO Extension:

:heavy_check_mark:

PDO\MYSQL Extension:

:heavy_check_mark:

MYSQLI Extension:

:heavy_check_mark:

Autres extensions requises:

:heavy_check_mark: zlib :heavy_check_mark: json :heavy_check_mark: filter :heavy_check_mark: hash :heavy_check_mark: session

Fonctions requises:

:heavy_check_mark: debug_backtrace :heavy_check_mark: eval :heavy_check_mark: hash :heavy_check_mark: gzcompress :heavy_check_mark: gzuncompress :heavy_check_mark: pack

Configuration PHP requise (php.ini):

:heavy_check_mark: session.auto_start = 0 :heavy_check_mark: max_execution_time = 0 OR = -1 OR >= 30

Répertoires avec les droits d’accès en écriture:

:heavy_check_mark: $DOC_ROOT/tmp :heavy_check_mark: $DOC_ROOT/tmp/assets :heavy_check_mark: $DOC_ROOT/tmp/cache :heavy_check_mark: $DOC_ROOT/tmp/climulti :heavy_check_mark: $DOC_ROOT/tmp/latest :heavy_check_mark: $DOC_ROOT/tmp/logs :heavy_check_mark: $DOC_ROOT/tmp/sessions :heavy_check_mark: $DOC_ROOT/tmp/tcpdf :heavy_check_mark: $DOC_ROOT/tmp/templates_c

Optional checks

Répertoires privés requis:

:heavy_check_mark: Tous les répertoires privés sont inaccessibles depuis Internet.

Répertoires privés recommandés:

:heavy_check_mark: Tous les répertoires privés sont inaccessibles depuis Internet.

Intégrité des fichiers:

:warning: Warning: Le contrôle d’intégrité a échoué et a rapporté des erreurs. Vous devriez corriger ces problèmes puis rafraîchir cette page jusqu’à ce qu’il n’y ait plus d’erreur.

Des fichiers inattendus ont été trouvés dans votre installation de Matomo.
→ Veuillez supprimer ces fichiers pour éviter d’avoir des erreurs.

Binaire PHP 64 bits:

:heavy_check_mark:

État du traqueur:

:heavy_check_mark:

Limite mémoire:

:heavy_check_mark: 640M

Fuseau horaire:

:heavy_check_mark:

Ouvrir l’URL:

:heavy_check_mark: curl

PageSpeed est désactivé:

:heavy_check_mark:

GD > 2.x + FreeType (graphics):

:heavy_check_mark:

Autres extensions:

:heavy_check_mark: json :heavy_check_mark: libxml :heavy_check_mark: dom :heavy_check_mark: SimpleXML :heavy_check_mark: openssl

Autres fonctions:

:heavy_check_mark: shell_exec :heavy_check_mark: set_time_limit :heavy_check_mark: mail :heavy_check_mark: parse_ini_file :heavy_check_mark: glob :heavy_check_mark: gzopen :heavy_check_mark: md5_file

Système de fichiers:

:heavy_check_mark:

Paramétrer une tâche Cron - Gestion des processus via la ligne de commande:

:heavy_check_mark: Ok

Dernière exécution d’archivage réussie:

:heavy_check_mark: Le processus d’archivage s’est terminé avec succès il y a 00:02:45.

Capacités de la base de données:

:heavy_check_mark: UTF8mb4 charset :warning: Warning: LOAD DATA INFILE
Astuce : l’utilisation de LOAD DATA INFILE en mettant à jour PHP et MySQL et s’assurant que votre utilisateur MySQL a les privilèges de FILE va grandement accélérer la vitesse du processus d’archivage de Matomo.
Si votre serveur Matomo suit des sites à fort trafic (ex. > 100000 pages par mois).
Erreur: LOAD DATA INFILE failed… Error was:
Try #1: LOAD DATA INFILE : SQLSTATE[28000]: Invalid authorization specification: 1045 Access denied for user ‘hj35h_app_piwik’@‘localhost’ (using password: YES)[28000],
Try #2: LOAD DATA LOCAL INFILE : SQLSTATE[42000]: Syntax error or access violation: 1148 The used command is not allowed with this MariaDB version[42000]
Troubleshooting: FAQ on matomo.org :heavy_check_mark: CREATE TEMPORARY TABLES :heavy_check_mark: Changing transaction isolation level

Taille maximale des paquets:

:heavy_check_mark:

Connexion SSL forcée:

:heavy_check_mark:

Géolocalisation:

:heavy_check_mark: geoip2php (continent_code, continent_name, country_code, country_name, region_code, region_name, city_name, postal_code, lat, long)

Mettre à jour via HTTPS:

:heavy_check_mark:

Traceur JavaScript inscriptible ("/matomo.js" & “/piwik.js”):

:heavy_check_mark:

Informational results

Matomo Version:

4.8.0

Matomo Update History:

4.6.2,4.6.1,4.5.0,4.4.1,3.3.0,

Matomo Install Version:

Unknown - pre 3.8.

Latest Available Version:

4.8.0

Is Git Deployment:

0

PHP_OS:

Linux

PHP_BINARY:

/opt/php8.0/sbin/php-fpm

PHP SAPI:

fpm-fcgi

Timezone Version:

2021.5

PHP Timezone:

UTC

PHP Time:

1648458178

PHP Datetime:

2022-03-28 09:02:58

PHP Disabled functions:

passthru, system

PHP INI max_execution_time:

60

PHP INI post_max_size:

300M

PHP INI max_input_vars:

10000

PHP INI zlib.output_compression:

1

Curl Version:

7.74.0, OpenSSL/1.1.1k

Suhosin Installed:

0

DB Prefix:

qjfx_

DB Charset:

utf8mb4

DB Adapter:

PDO_MYSQL

MySQL Version:

10.4.17-MariaDB-1:10.4.17+maria~jessie-log

Num Tables:

145

Browser Segment Archiving Enabled:

1

Development Mode Enabled:

0

Internet Enabled:

1

Multi Server Environment:

0

Auto Update Enabled:

1

Custom User Path:

0

Custom Include Path:

0

Release Channel:

latest_stable

Plugins Activated:

API, Actions, Annotations, BulkTracking, Contents, CoreAdminHome, CoreConsole, CoreHome, CorePluginsAdmin, CoreUpdater, CoreVisualizations, CoreVue, CustomDimensions, CustomJsTracker, Dashboard, DevicePlugins, DevicesDetection, Diagnostics, Ecommerce, Events, Feedback, GeoIp2, Goals, Heartbeat, ImageGraph, Insights, Installation, Intl, IntranetMeasurable, LanguagesManager, Live, Login, Marketplace, MobileMessaging, Monolog, Morpheus, MultiSites, Overlay, PagePerformance, PrivacyManager, ProfessionalServices, Proxy, Referrers, Resolution, RssWidget, SEO, ScheduledReports, SegmentEditor, SitesManager, Tour, Transitions, TwoFactorAuth, UserCountry, UserCountryMap, UserId, UserLanguage, UsersManager, VisitFrequency, VisitTime, VisitorInterest, VisitsSummary, WebsiteMeasurable, Widgetize

Plugins Deactivated:

CustomVariables 4.0.1, DBStats, MobileAppMeasurable, Provider 4.0.3, TagManager

Plugins Invalid:

Server Info:

Apache

Had visits in last 1 day:

1

Had visits in last 3 days:

1

Had visits in last 5 days:

1

Archive Time Last Started:

1648458005

Archive Time Last Finished:

1648458013

User Agent:

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.74 Safari/537.36 Edg/99.0.1150.46

Browser Language:

fr,fr-fr,en,en-gb,en-us

Total Invalidation Count:

0

In Progress Invalidation Count:

0

Scheduled Invalidation Count:

0

Earliest invalidation ts_started:

Latest invalidation ts_started:

Earliest invalidation ts_invalidated:

Latest invalidation ts_invalidated:

Number of segment invalidations:

0

Number of plugin invalidations:

0

List of plugins being invalidated:

Anonymize Referrer:

exclude_path

Do Not Track enabled:

0

Googling the error message, I found:

Does this solve your issue?

PS: If your Matomo UI doesn’t work, how did you get the System Check?

Matomo works, but stylesheets don’t load :

Are you hosted? Maybe the provider changed some configuration without notice you…

I am at Infomaniak, is the configuration correct ?

There has been some updates (PHP version upgrade)
See:
Êtes-vous sûr(e) de vouloir supprimer ce segment? - Support en français (French) - Matomo forums
I am not sure it is the same problem, but the fact several errors occur at the same time from the same provider is fishy

I have the same problem (but it is a first install). I am also on Infomaniak but couldn’t get their help except a link to https://fr.matomo.org/faq/how-to/faq_25548/

Try to use PHP 7 instead of PHP 8.
see:

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