Superadmin can not manage all e-mail reports

E111 · March 11, 2022, 3:31pm

Hi!
When you log in as a superadmin you do not see all e-mail reports- only the ones you have created.
We have adminusers or users with the write permission, and they create e-mail reports. But when the adminuser quits his/her job or get transferred, nobody can acess and adjust the e-mail reports.
A workaround is to change the adminuser’s password and log in as that person- but that is not such a good way to handle this problem.
We would like the superadmin account to be able to acess all e-mail reports other users have created.
I hope this is not too difficult to solve? Let me know if you have any questions.
Best regards.

heurteph-ei · March 11, 2022, 3:50pm

Some tickets have already been created about this suggestion:

github.com/matomo-org/matomo

Let Super Users view and manage other users' Email reports and Custom alerts

opened 08:01PM - 15 Nov 19 UTC

mattab

Enhancement c: Usability

Sometimes it'd be valuable to be able to view and/or edit an email report, or a …custom alert, created by another user, for example when they're on holiday or left the company. Or to quickly remove an email recipient that shouldn't be getting the report anymore. Proposed: * Let Super Users view other users' email reports as well as their own (by default we'd still only show their own reports, but they could in one click view other user's email report) * Similar for Custom Alerts Refs https://github.com/matomo-org/matomo/issues/7076

github.com/matomo-org/matomo

Show all personal email reports, custom alerts of all sites at once, (and Heatmaps, sessions, forms, media), not only the ones of the current selected site

opened 09:49PM - 26 Jan 15 UTC

tsteur

Major Enhancement c: Usability

When opening Custom Alerts Management we show all configured alerts of all websi…tes. The name of the website an alert belongs to is displayed in a column. On the contrary eg. in Email Reports we display only configured reports of the current selected site. To see all configured reports one has to switch through all websites separately which can take a long time. As there usually won't be many email reports we should display all of them at once similar to Custom Alerts. Similar behaviour for Goals with one difference: There might be many Goals. Here we would need paging or a different solution. Or we would just leave it like it is currently. TBD At least Email Reports and Custom Alerts should work the same way meaning displaying all entries of all websites by default. Still display a website selector so people can filter per website. Selecting "all websites" in site selector shows all entries of all websites again. When changing this also the Email Report creation might need to be changed for consistency. In Custom Alerts one can select the website in the "Add new custom alert" form whereas this is not the case in "Email reports". Not saying one solution is better than the other only that we need to make sure they work the same way. Re priority: Probably rather mid term than short term?

E111 · March 14, 2022, 12:39pm

Hi again!
Good to know more people have the same need and wish. I am glad to know that you are working on the issue so thanks a lot for your quick response and feedback!
Let me know if you need anything more from me!

tsp_unibas · February 21, 2023, 10:43am

I fully agree with what has been said before. It is virtually impossible to assist Matomo Users when it comes to E-Mail reports. Nor can I as admin oversee what is been sent and is happening in this realm. Already segments were an issue, at least these can be shared. In my opinion this is of major concern.