Piwik no longer recording data after 0.2.33 upgrade


(dseawel) #1

Hello,

Yesterday afternoon (4/8/09) I updated Piwik to the latest version. Afterwords, I logged in and everything appeared fine. All of the data from previous days was still there and functionality seemed fine.

However, I noticed this morning that Piwik is no longer recording any visitor data. What I mean is, I went to look at the stats for today (4/9/09) and there is no data available. I know for a fact that people have visited the site today, including myself, and Piwik is not recording it.

Any help would be appreciated.


(mvanlaar) #2

I think i have the same problem. I’ve upgraded today. Also the image is broken (Gives a red cross). I can’t put in in dev.piwik.org because it’s down.


(xtort-) #3

I have the same problem as well. I have recorded SOME page views, but definately not all. I even removed 0.2.33 and got the SVN version, same deal. Will be happy to test any fixes.


(mvanlaar) #4

I’ve reported the bug in ticket number 648.
http://dev.piwik.org/trac/ticket/648


(Matthieu Aubry) #5

all, what are your websites URL with the piwik red cross? we need your website url to see what the problem is.


(mvanlaar) #6

See the ticket for the urls.


(xtort-) #7

I don’t see a broken image, but fwiw, http://www.ammonow.com


(mvanlaar) #8

On you’re site i see also a red cross with ie7. I think the red cross problem is a IE problem.


(vipsoft) #9

[deleted]


(vipsoft) #10

dseawel: you reported in an earlier thread about pdo errors. Please contact your sysadmin. If php was upgraded, it’s possible the master php.ini has changed as well. (In particular, you’ll want to make sure extensions and date.timezone is properly configured.)


(mvanlaar) #11

vipsoft: a extra linefeed does not work i’ve tested it. The red cross still exist.
If I call the img direct from my piwik url: http://stats.mvanlaar.net/piwik.php?idsite=1 i don’t get a image back.


(Michael-Do) #12

Hello together :slight_smile:

Today i had installed piwik completely new. There have been no errors during the installation… no Red Image in IE…

The Visitor Counting is doing well but it seems that the tracking with Java Script is not working… no referrer… no keywords… no search engines… there is no tracking if i am running the code without the image.

If you like to have a look… i made the test-code at http://forum.konsulate.de

Best regards
Michael


(mvanlaar) #13

Michael-Do: At you’re site i’m also receiving a red cross with my IE7 browser.

My sites because the dev site is again down:
http://colombia.mvanlaar.net
http://www.mvanlaar.net
http://funstuff.mvanlaar.net
http://www.vintageradio.nl


(Michael-Do) #14

Thats interesting… i am also using a IE7 but i not have this error…

but… i am running another image based livestat to compare and i see there is a difference of around -70% Visitors with Piwik!


(Michael-Do) #15

Thats my user-agent:

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; AntivirXP08; .NET CLR 2.0.50727)

(displayed by useragent.org)


(mvanlaar) #16

My useragent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 1.1.4322; .NET CLR 3.5.30729; .NET CLR 3.0.30618)

Also from useragent.org


(vipsoft) #17

mvanlaar: please check your server logs; http://stats.mvanlaar.net/piwik.php?idsite=1 shows:

500 Internal Server Error


(savageair) #18

Same no data symptoms, same red cross in lower left hand corner in IE ( didn’t know about this until reading this thread, being a FF user )

On a side note, the GeoIP plugin ( also updated ) is giving me the same symptoms as is others noted in:
http://dev.piwik.org/trac/ticket/45
after the upgrade of both Piwik and the plugin

eg. UserCountry_country_ , UserCountry_continent_

Although even that is saying " no data " now and no longer the UserCountry_country_ etc. bug, within the last day and with nothing else changed or added

I also use Joomla and the plugin used for Piwik is:
http://www.gt-r.nu/

Just in case any of these things are related.

My site is:
http://savageairstudios.net

Wish I could help rather than just add to the dog pile.

Regards,
Ray
.


(mvanlaar) #19

[quote=vipsoft @ Apr 11 2009, 02:07 AM]mvanlaar: please check your server logs; http://stats.mvanlaar.net/piwik.php?idsite=1 shows:

500 Internal Server Error[/quote]
The 500 server error is solved, there is nothing in the piwik logs because i didn’t log anything from piwik (it runs on windows / php / mysql). I put on the piwik logging. There isn’t any thing written in the log. The piwik installation works fine from the web interface side, only the tracking is broken.


(Michael-Do) #20

Hello @all,

a few minutes ago i looked into my server’s log: example:

[Sat Apr 11 07:37:02 2009] [error] [client 77.xx.xx.xx] PHP Fatal error: Class ‘Zend_Registry’ not found in /srv/www/vhosts/idmw-services.de/httpdocs/piwikdat2/core/Common.php on line 88, referer: http://forum.konsulate.de/deutschtest-a1-t-6355.html

In 0.2.32 it was checked if the zend library exists… in 0.2.33 not

Maybe this helps?