Piwik no longer recording data after 0.2.33 upgrade

Support & Bugs
21

I’ve downgraded to 0.2.32 all my problems went away. Image is working again, also the tracking is working again.

What i understand that only the database is set to utf8 so you can reverd back to 0.2.32 without many problems. (At your own risk)

22

Well, downgrading to 0.2.32 is really working fine… just uploaded the older files. if have done it for other subdomains… keywords, referer, search engines… all are tracked normal.

my forum still have 0.2.33 for testing.

I hope the problems are fixed soon :slight_smile:

Best regards
Michael

23

[quote=Michael-Do @ Apr 11 2009, 06:13 AM]Hello @all,

a few minutes ago i looked into my server’s log: example:

[Sat Apr 11 07:37:02 2009] [error] [client 77.xx.xx.xx] PHP Fatal error: Class ‘Zend_Registry’ not found in /srv/www/vhosts/idmw-services.de/httpdocs/piwikdat2/core/Common.php on line 88, referer: http://forum.konsulate.de/deutschtest-a1-t-6355.html

In 0.2.32 it was checked if the zend library exists… in 0.2.33 not

Maybe this helps?[/quote]

Looks like this is the same problem that I’m having. I’ll be downgrading.

(Yes I know I’m using beta software. I don’t mind. If it doesn’t work, it’s my own problem… If it works, it’s excellent!)

24

I saw that the demo piwik http://piwik.org/demo dit not register any visitors yesterday. I think it is a problem with this release. And not a problem with your configuration.

25

[quote=geniosity @ Apr 11 2009, 03:49 PM]Looks like this is the same problem that I’m having. I’ll be downgrading.

(Yes I know I’m using beta software. I don’t mind. If it doesn’t work, it’s my own problem… If it works, it’s excellent!)[/quote]

I just want to reinforce this also- I love piwik. I provide feedback so it can continue being great, not to complain. If it doesn’t work perfectly, that’s fine and understandable. We appreciate piwik and its developers!

26

all that experience the problem, I think I’ve fixed it but would like to double check with you:

Index: /trunk/core/Common.php
===================================================================
--- /trunk/core/Common.php (revision 1054)
+++ /trunk/core/Common.php (revision 1061)
@@ -86,5 +86,4 @@
             && PIWIK_TRACKER_MODE) 
         {
-            Zend_Registry::set('db', Piwik_Tracker::getDatabase());
             //TODO we can remove these includes when #620 is done
             require_once "Zend/Exception.php";
@@ -108,5 +107,7 @@
             require_once "View.php";
             require_once "UpdateCheck.php";
+            Zend_Registry::set('db', Piwik_Tracker::getDatabase());
             Piwik::createAccessObject();
+            Piwik::createConfigObject();
             Piwik::setUserIsSuperUser();
             $pluginsManager = Piwik_PluginsManager::getInstance();

and see if you have the red cross again, and if Piwik is tracking visits as expected?

If you still experience the problem, what error is showing in your apache error log?
If you still experience, please downgrade again to 0.2.32 after getting the error from your error.log.

thanks

27

Hello,

I’m facing the same issue, with a nice message “Oops… problem during the request, please try again”.

In addition, this is also slowing down our 5000 visits per day web site.

Where could I find 0.2.32 that worked fine ?

Guy.

28

No broken image now since I updated from SVN… It will take a little bit to tell if tracking is back to normal. I’ll post any updates after a bit.

29

for future problems related to this I added a FAQ post:

"The Piwik Javascript code shows a red cross (on IE) or a broken image icon instead of the 1*1 transparent Pixel, what is the issue?"
http://piwik.org/faq/troubleshooting/#faq_57

30

matthieu: I’ve installed 0.3.34, the problem still exist. The visit is not captured. With 0.3.32, i see a direct increase of the actions if I browse my sites. On 0.3.34 i don’t see it. Also the method for showing the error (the extra faq item) isn’t working for me. What is see in firefox with 0.3.32:
http://leden.mvanlaar.net/piwiktyperror.jpg.
The type with 0.3.32 is image/gif with 0.3.34 and 0.3.33 it is text/html that is the problem with the red cross. I see no errors printed on the webpage. It is possible because i use windows a my hosting platform.

31

I’ve fixed my installation as well, my geoip.dat was corrupted.

32

[quote=matthieu @ Apr 13 2009, 10:31 PM]for future problems related to this I added a FAQ post:

"The Piwik Javascript code shows a red cross (on IE) or a broken image icon instead of the 1*1 transparent Pixel, what is the issue?"
http://piwik.org/faq/troubleshooting/#faq_57[/quote]

This is not always true, because you can block php from displaying the error message in php.ini. It was the error at my installation.

33

I’ve just upgraded to trunk and everything works fine now.

Just as a side note on how I found the error message… I turned on net debug in FireBug for my site, and watched as it showed which requests were being processed. Once it got to the piwik request, I clicked on the “Response” tab, and it showed the fatal Zend error.

FireBug is BRILLIANT!

34

[quote=dseawel @ Apr 9 2009, 05:56 PM]Hello,

Yesterday afternoon (4/8/09) I updated Piwik to the latest version. Afterwords, I logged in and everything appeared fine. All of the data from previous days was still there and functionality seemed fine.

However, I noticed this morning that Piwik is no longer recording any visitor data. What I mean is, I went to look at the stats for today (4/9/09) and there is no data available. I know for a fact that people have visited the site today, including myself, and Piwik is not recording it.

Any help would be appreciated.[/quote]

I just upgraded to 0.2.34 and the problem was solved. Thanks guys.