hello, I’m new with matomo, I installed the “heatmap” plugin, called the first Heatmap:
Target page rule: url -> starts with -> "https://sitename.com/it/"
sample rate -> 100%
but I have no data collecting
“No page view has been recorded yet for this heatmap. If there are supposed to be recordings by now, maybe the page targets configured for this heatmap do not match any page on your website. It is also recommended to check the “System Check” under “Administration” (only Super Users) to see if your system is configured to automatically track Heatmaps.”
the matomo web server is behind a firewall,
the system check gives me:
We couldn’t check if ‘https://myMatomoInstallation/piwik/plugins/HeatmapSessionRecording/configs.php?idsite=1&trackerid=5lX6EM&url=http%3A%2F%2Ftest.test%2F’ is accessible because the internet connection is disabled on this Matomo. Please open the URL manually in a browser to see if the response contains ‘Piwik.HeatmapSessionRecording’. If not, you might need to modify your server configuration as this file needs to be accessible via a browser from the Internet or Intranet.
if i open manually the url is ok