Hi,
I’am using Piwik since quiet va long time.For some reasons I had to delete and start again to Matomo.I’am also using WP-Piwik on wordpress which works fine. My problem is that I cannot login to Matomo as a superuser. When I login as anonymous, I can see everything works ok.
So why cannot I login as superuser?
Any help would be welcome!
Thanks
Can you provide an error message?
Ok, please try to use the “Forgot password” (Mot de passe perdu) function first, if that doesn’t work try How do I change the Super User’s password when password recovery emails are not sent? - Analytics Platform - Matomo
That’s what I did, get a mail as answer, but without any result.
So, with the new password and the given email adress you were unable to login?
A post was split to a new topic: Login doesn’t work after Setup
Hi
Sorry but this doesn’t work neither:
Erreur
**Requête SQL : **
``
UPDATE `matomo_user` SET `password` = "$2y$10$FdIxj5r/oQn6F6ezMtv/W.QjaajouskINZY.buhYLpOR5pIpjRwNi" WHERE `login` = ‘foodstyling’ AND superuser_access = 1
#1054 - Champ '‘foodstyling’' inconnu dans where clause
Hi,
You should be using normal quotes ->'
<- or ->"
<- instead of typographical quotes around foodstyling
.
Thanks, the query is ok now, but still no access with admin and changeMe as credentials
Hi,
I temporarily made this hidden, as you posted username and password.
With the SQL query you changed the password of the foodstyling
user.
So you need to login with foodstyling
and changeMe
.
Thanks,
The query is working now, but still no access, admin and changeMe
Hi,
Thanks for your quick answer, but still not working.
Hi,
It seems like you have now given your anonymous
user admin access. (Which means that everyone opening https://www.foodstyling.be/matomo/
has full admin access on the site.
I’d recommend you take a look at the matomo_user
MySQL table, set the anonymous user to non-admin there and then login using the foodstyling
user.
Perfect,
Now you enter foodstyling
in the first box and changeMe
in the second box.
It works for me, so if it doesn’t for you, please try it with a different browser.
Finally I can login with Firefox, but not with Safari mac (maybe a cooky?)
Thannks for your help!
Please update your username and password and reset your authToken immediatly so that noone else can access them.
That’s what I did, I can login now with Chrome and Firefox but not with Safari. Any clue to fix that?