Keep getting different can't access this resource error message when I am using Matomo3.6.1


(sowmya) #1

Hi ,

I have setup the load-balanced Matomo infrastructure with two host and externalizing the database.Even though I logged in as Super-user and while navigating to diff links in the matomo application I keep getting this error with login page -

Error: You must be logged in to access this functionality.
Error: You can’t access this resource as it requires admin access for at least one website.
Error: You can’t access this resource as it requires a ‘superuser’ access.
Error: You can’t access this resource as it requires view access for at least one website.
Error : You can’t access this resource as it requires ‘view’ access for the website id = 1.

This is so annoying. I referred this topic too - View and superuser config issues on clean install

I see there is resolution. Please let me know, is this know issue with Matomo version 3.6.1 and how to address this.


(Derek Neuts) #2

That thread of mine you’re referring to… I still don’t have any resolve on it yet. Nothing. I’m getting to the point where two things will happen:

  • Give up Matomo and just use Google Analytics
  • Hire someone on Upwork who knows something about this to get it working

Beyond frustrating.


(sowmya) #3

Oh Nothing can be done? This is really bad. We had so much hope in using Matomo to server our requirements. Matomo team can you please take a look on this issue?