Hi? The heatmap plugin not rendering page correctly. I already have followed the guide given at the following two pages.
It solves the problem for one website but I am still getting the rendering issue for an other website.
Please help me to solve this problem. If you need my matomo instance access I would provide it to you. Thanks in advance!
Hi Naser,
If you check the web console on the heatmap page, can you see any errors?
Thanks,
I found the following errors on heatmap page in console.
Access to font at ‘https://sanramonautorepair.com/wp-content/themes/Divi/core/admin/fonts/modules.ttf’ from origin ‘https://myseodata.net’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.
Access to font at ‘https://sanramonautorepair.com/wp-content/themes/Divi/core/admin/fonts/modules.woff’ from origin ‘https://myseodata.net’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.
Hi there,
This guide may help here: How do I configure my Piwik server to allow cross domain requests? (CORS) FAQ - Analytics Platform - Matomo
Thanks,
It seems like your website doesn’t allow the CORS reqeuests needed to load the fonts from your website in Matomo.
This is explained in the third bullet point here:
https://matomo.org/faq/heatmap-session-recording/faq_24272/