Hi together
After reinstalling a server and installing a fresh Version (3.0.3 ) of piwik the design behaves very strange. It seems that all *.css files do not work.
It startet at the very beginning of the installation. First I thought “ok … let’s give it a try anyway, it will be all right after installation”, but … nope.
Piwik is the only piece of software beaving weird on this server.: drupal, tine, mantis etc. run perfectly normal …
Thanks for helping,
What I tried:
Using different browsers/computers
Delete and reinstall
Re-down- and upload all files again with reinstall.
System:
Ubuntu 16.04
PHP 7.0.15
MYSQL 5.7
Plesk 17 (Onyx)
Screenshot:
Lukas
April 29, 2017, 5:09pm
2
I am pretty sure this happens because you are using an adblocker that is blocking piwik. Just disable it on your site.
If this isn’t the case check the console and Troubleshooting - Analytics Platform - Piwik
Hi Findus23
Thanks for your reply. Unfortunately it doesn’t help:
Adblocker are not running
max_exec is set to “60”
Just in case I added “disable_merged_assets = 1” to the config.ini.php
Lukas
May 3, 2017, 2:26pm
4
Then can you look into your browsers developer tools and check if there are errors in the console or failed HTTP requests in the network tab.
Lukas
May 8, 2017, 6:09pm
5
@summerson , were you able to solve it?
Hi
Except of one not defined JS variable everything seems to run fine.
Lukas
May 9, 2017, 8:38am
7
Except of one not defined JS variable everything seems to run fine.
Are you sure? Can you check the network tab of the browsers developer tools? There has to be a request that is failing and it would be really useful to now what error it is showing.
e.g. similar to this one:
Maybe try it in chrome or firefox if you are using another browser.
Or if your site is public, message me the URL, so I can look at it.
Nope. Seems to be fine:
By the way: Are you german
Cheers
Lukas
May 9, 2017, 10:19am
10
I am running out of ideas what can cause the browser to not even attempt to request the js/css files.
Pretty close, I am from Austria.
Lukas
So … let’s switch to german or is it better to write english in this board?
One more thing I found. On some pages I find the following line:
Oops… während der Anfrage ist ein Problem aufgetreten. Möglicherweise war der Server temporär überlastet, oder eventuell haben Sie einen Bericht mit zu vielen Daten angefordert. Bitte noch einmal versuchen. Wenn dieser Fehler wiederholt auftritt kontaktieren Sie bitte Ihren Piwik Administrator, um Unterstützung zu erhalten.
Gruß
Lukas
May 9, 2017, 11:37am
12
I don’t mind writing in English (and maybe someone else has an idea than me)
The error message sounds like the text for a 5xx error. I guess you are one a shared hoster. Is it maybe possible for you to look into the php logs? Maybe they can shed some light on the situation.
If you are able to install the LogView Plugin it may also help (How do I view Piwik application logs? - Analytics Platform - Piwik )
Hi
I was able to install the log view … but nothing it showes me nothing
sgomes
May 9, 2017, 2:56pm
14
What version of nginx you use ?
nginx 1.11.10-ubuntu16.04.17040416
Log view plugin shows nothing.
Additional, maybe usefull information:
sgomes
May 9, 2017, 4:51pm
17
what do you have in your nginx.conf ?
Here it is:
#user nginx;
worker_processes 1;
#error_log /var/log/nginx/error.log;
#error_log /var/log/nginx/error.log notice;
#error_log /var/log/nginx/error.log info;
#pid /var/run/nginx.pid;
include /etc/nginx/modules.conf.d/*.conf;
events {
worker_connections 1024;
}
http {
include mime.types;
default_type application/octet-stream;
#log_format main '$remote_addr - $remote_user [$time_local] "$request" '
# '$status $body_bytes_sent "$http_referer" '
# '"$http_user_agent" "$http_x_forwarded_for"';
#access_log /var/log/nginx/access.log main;
sendfile on;
#tcp_nopush on;
#keepalive_timeout 0;
keepalive_timeout 65;
#tcp_nodelay on;
#gzip on;
#gzip_disable "MSIE [1-6]\.(?!.*SV1)";
server_tokens off;
include /etc/nginx/conf.d/*.conf;
}
# override global parameters e.g. worker_rlimit_nofile
include /etc/nginx/*global_params;
sgomes
May 9, 2017, 5:04pm
19
this is my nginx.conf:
user www-data;
#error_log logs/error.log;#error_log logs/error.log notice;#error_log logs/error.log info;
pid /apps/nginx/run/nginx.pid;
events {
http {
#log_format main '$remote_addr - $remote_user [$time_local] "$request" '
# '$status $body_bytes_sent "$http_referer" '
# '"$http_user_agent" "$http_x_forwarded_for"';
access_log off;
sendfile on;
#tcp_nopush on;
client_body_buffer_size 10K;
client_header_buffer_size 1k;
client_max_body_size 16m;
large_client_header_buffers 2 2k;
proxy_cache_path /var/lib/nginx/cache levels=1:2 keys_zone=backcache:128m max_size=512m;
proxy_cache_key "$scheme$request_method$host$request_uri$is_args$args";
proxy_cache_valid 200 302 10m;
proxy_cache_valid 404 1m;
proxy_http_version 1.1;
proxy_set_header Connection "";
client_body_timeout 12;
client_header_timeout 12;
keepalive_timeout 15;
send_timeout 10;
keepalive_requests 100000;
gzip on;
gzip_comp_level 2;
gzip_min_length 1000;
gzip_proxied expired no-cache no-store private auth;
gzip_types text/plain application/x-javascript text/xml text/css application/xml;
server {
listen 8080;
server_name *********;
#charset koi8-r;
#access_log logs/host.access.log main;
location / {
root /apps/nginx/etc/sites-available/piwik;
index index.php index.html index.htm;
client_max_body_size 300m;
client_body_buffer_size 128k;
proxy_connect_timeout 300;
proxy_read_timeout 300;
proxy_send_timeout 600;
proxy_buffer_size 64k;
proxy_buffers 4 32k;
proxy_busy_buffers_size 64k;
proxy_temp_file_write_size 64k;
}
Ok … little bit more stuff
I will test what happenes if I just copy some of your lines in my .conf file
