Fresh Piwik installation is missing any design

Support & Bugs
21

ok
after restart nginx see log file

22

–> changed file
–> restarted nginx
–> opened […]/piwik
–> No error logged
–> restarted complete Server
–> opened […]/piwik
–> No error logged

:frowning:

23

Just for reference my nginx config

server {
                listen [::]:443 ssl http2;
                listen 443 ssl http2;
                server_name piwik.mydomain.example;
                access_log /var/log/nginx/piwik.access.log;
                error_log /var/log/nginx/piwik.error.log;
# HSTS(15768000 seconds = 6 months)
                add_header Strict-Transport-Security max-age=15768000;

                ssl_certificate /etc/letsencrypt/live/piwik.mydomain.example/fullchain.pem;
                ssl_certificate_key /etc/letsencrypt/live/piwik.mydomain.example/privkey.pem;

                root /var/www/piwik/;

# Add index.php to the list if you are using PHP
                index index.html index.htm index.php;

                location / {
# First attempt to serve request as file, then
# as directory, then fall back to displaying a 404.
                                try_files $uri $uri/ =404;
                }

                location ~ \.php$ {
                                include snippets/fastcgi-php.conf;
                                fastcgi_pass unix:/var/run/php/php7.0-fpm.sock;
                }
}

It’s really odd that there are no errors logged. Is your /var/log/nginx/error.log empty? Maybe there is something helpful in /var/log/php7.0-fpm.log

24

Maybe back to the browser: Can you check the HTML (CTRL+U) on the login page?

It should include lines similar to
<link rel="stylesheet" type="text/css" href="index.php?module=Proxy&amp;action=getCss&amp;cb=bd7d9dd5d340650c1daecfd5fc06d292" />
and
<script type="text/javascript" src="index.php?module=Proxy&amp;action=getCoreJs&amp;cb=6a0ce04ed0a5b9b5c4b30c0afabee02b"></script>
which request the CSS and JS files.

Maybe even open those links. They should show contain CSS and JS.

25

/var/log/nginx/error.log shows the following lines:

[ 2017-05-09 19:13:41.1942 26225/7f09bd347700 age/Cor/CoreMain.cpp:532 ]: Signal received. Gracefully shutting down... (send signal 1 more time(s) to force shutdown)
[ 2017-05-09 19:13:41.2553 26225/7f09c3f41780 age/Cor/CoreMain.cpp:967 ]: Passenger core shutdown finished
[ 2017-05-09 19:13:41.2934 29275/7fcc37be0780 age/Wat/WatchdogMain.cpp:1291 ]: Starting Passenger watchdog...
[ 2017-05-09 19:13:41.2985 29278/7f2fdd13b780 age/Cor/CoreMain.cpp:982 ]: Starting Passenger core...
[ 2017-05-09 19:13:41.2986 29278/7f2fdd13b780 age/Cor/CoreMain.cpp:235 ]: Passenger core running in multi-application mode.
[ 2017-05-09 19:13:41.2996 29278/7f2fdd13b780 age/Cor/CoreMain.cpp:732 ]: Passenger core online, PID 29278
[ 2017-05-09 19:13:41.3055 29285/7f654eed7780 age/Ust/UstRouterMain.cpp:529 ]: Starting Passenger UstRouter...
[ 2017-05-09 19:13:41.3058 29285/7f654eed7780 age/Ust/UstRouterMain.cpp:342 ]: Passenger UstRouter online, PID 29285

/var/log/php7.0-fpm.log shows the following lines:

[09-May-2017 10:24:21] NOTICE: fpm is running, pid 9600
[09-May-2017 10:24:21] NOTICE: ready to handle connections
[09-May-2017 10:24:21] NOTICE: systemd monitor interval set to 10000ms
[09-May-2017 13:50:43] NOTICE: Terminating ...
[09-May-2017 13:50:43] NOTICE: exiting, bye-bye!
[09-May-2017 13:50:43] NOTICE: configuration file /etc/php/7.0/fpm/php-fpm.conf test is successful

[09-May-2017 13:50:43] NOTICE: fpm is running, pid 21581
[09-May-2017 13:50:43] NOTICE: ready to handle connections
[09-May-2017 13:50:43] NOTICE: systemd monitor interval set to 10000ms
26

Of course I checked if the css file is there - I also can open it.

With the JS inclusion … hmmm… I have a lot of JS inclusions, but all link to [...]src="libs/[...] or [...]src="plugins/[...] but none of them shows something like [...]src="index.php?module=[...]

27

The multiple js files are probably because of this:

I still don’t understand why the CSS file is not requested even though it is included in the html response.

I guess you have already tried force reloading the page (STRG+Shift+R)

28

Jupp - including cache clearing in the browsers (Using Firefox, Opera and (only for testing :innocent:) Edge) and Server, restartig the services and the server itself.

29

@summerson, I think we have found the solution.
Someone else had an very similar issue (No desktop in Chrome · Issue #11728 · piwik/piwik · GitHub) and it was because the CSS file was empty. When he deleted everything in tmp so piwik recreated it, it worked again.