Data gone after Update to 5.0.0


I have some trouble with my data aftr upgrading to version 5.0.0.
The UI is not showing any data after July 2023 as seen in this picture:

However, the tables matomo_archive_numeric_2023_XX for those months are in my database and have data assigned to them.

What might have caused this issue and is there any way to fix this?

Thanks and kind regards

Bildschirmfoto 2023-12-23 um 11.26.56

Looks a bit similar to me here, i have EZOIC and CDN Runnig and i can not see correct Data in Matomo since the Update to Version 5.0.0 In Ezoic Dashbord is shows me round about 3k Visitors and in Matomo only 500…

I don’t know if it’s the right topic, but our visitors data is about half and duration is double with 5 than with 4.

What should be the problem?!

Screenshot 2023-12-26 at 16.44.04 1

Plus info, that the pageview numbers have not changed… Weird.

We have now downgraded to 4 and the problem remains the same. Very strange. :woozy_face:

Has anything been changed in the tracking code? Do you use the TagManager? You can send me the URL via DM and I’ll have a quick look.

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Thank you very much for your answer.

The problem has now been solved. The reason for the behavior I described was an unfavorable chain of circumstances. There was a migration on the part of my hoster that coincided exactly with the time I updated matomo. Unfortunately, something went wrong with the hoster, which made it seem as if the problem was with matomo.

Thanks nonetheless and best regards

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