Since we upgraded our Matomo 4 On-Premise to 5.0, the number of visitors has halved, page views have remained the same and visit duration has doubled up.
We downgraded it to 4, but the wrong measurement remained.
I posted graphs on this topic:
[Bildschirmfoto 2023-12-23 um 11.26.56]
Looks a bit similar to me here, i have EZOIC and CDN Runnig and i can not see correct Data in Matomo since the Update to Version 5.0.0 In Ezoic Dashbord is shows me round about 3k Visitors and in Matomo only 500…
Has anyone experienced the same?
Similar issue, I use Motomo and a live help platform for tracking visitors, my Motomo is self-hosted, and since going to 5.0 I noticed my traffic had dropped by more than 90% + in the Motomo platform. My live help program shows much more visits, (real users, not bots). The Do Not Track, is not checked, and have tried numerous settings, replace code, etc, still no better results.
I hope @innocraft can give some clues about this strange behavior?
Hello everyone. For us to investigate on this further, could you please send us an email to
firstname.lastname@example.org with your system check report and the URL of your website. Please see this guide on how to find the system check report: https://matomo.org/faq/troubleshooting/how-do-i-find-and-copy-the-system-check-in-matomo-on-premise/
@andraspii @Jeffrey007 Hi, we’ve been experiencing the same issue since we upgraded in December. Have you managed to determine what happened? Are you still having problems with the measurement results?
If you are behind a load balancer try adding
proxy_ip_read_last_in_list = 0 to
config/config.ini.php after the upgrade to Matomo 5.