First of all, I really respect the way you support us here with quick useful answers. Big help and trust from me for that.
Regardning my ‘struggle’ related to fixing the value in php.ini as descibed I am very disturbed by the answer the hoster of my sites mailed this morning. My choice is to accept the answer or reply with relevant info. I can’t say I know all about how things are handled on host server level, but on the other hand I can’t see why I’m not allowed to use Piwik services.
The mail say’s (I do a quite accurate translation from swedish and comment from me within paranthesis):
“I’m sorry but we can’t help you with the installation (didn’t ask them to install Piwik, just to let me or they edit the appropriate row in the ini-file) of this plug-in as it includes changes on global level that might create problems for other customers. I recommend you use the acces-logs where you at least can see the requests made (a rather crappy stat in my opinion).”
In addition he menition that they have re-started the server and if so the php.ini I created in ‘public_html’ was NOT initiated. Conclusion is that their php.ini is locked for individual customers (I admin a “top domain” for some customers of my own) as it’s out of access to me.
To recap, they suddenly removed the statistics that was a built-in-service to all of us before. I checked a couple of stat-plugs, and some of them do not require a lot, but I evaluated Piwik as the best one to me.
Can you perhaps comment their answer? Is there any relevance in their conslusions or are they just lazy? I really like to return an answer with substance if you believe the fix could be made easily.
If this ends as is I can’t use Piwik - if I don’t override the system test screen as mentioned above, and you didn’t recommend that. Perhaps it’s a good policy to guarantee function of your software and I understand that. But what would be the worst thing to happen and if so can’t I just un-install if things go wrong? I might add that I naturally con’t do anything that could cause som server breakdown or so ;).
All my best. Don’t know your GMT work hours but hopa I have an answer soon :).