We have now taken the tracking code out of all website that we use! After many emails with google support they just claim that the Matomo code was Malware!
So take Action dear Matomo Team when it’s not too late. You can’t wait weeks for Google answer.
Take the case to law. Good luck.
We are currently in contact with Google Ads by email, and hope they will keep replying and take action soon! I also encourage you all to contact your Google Ads support specialist, and let them know about the issue for example in these words:
Hello, I am reporting an issue affecting us, with our account: the Matomo product we use is 100% safe and not malware! We would really appreciate you to escalate to the Google Ads product team/engineers so that Matomo Analytics is again marked as safe product, as it has been for the last 10 years. We are losing our valuable web analytics data due to this issue.
Learn more about Matomo: https://matomo.org/about/. They are 100% legit and safe project with a lot of trust established. Please get back to us as soon as possible.
This is just a suggestion but it would help if you wrote this to your support, gives us more chances to be heard! Thanks all.
Again (4th time) a response without any answers from Google (in Dutch), this time from Jeanine instead of Bram. They say that they won’t dive into technical background of problem because that’s not their expertise! But they just keep claiming that they are right and that it’s for our security and usability, therefore they block Matomo. Can you believe it…any progress on your side?
Hi everyone,
To bring the case to Google I will need to send them screenshots and any evidence. Would you please be able to send me screenshots showing messages and screens for Google detecting as malware?
Any evidence you have will be very useful. Could you help and send this to me at hello@matomo.org and let me know here? Thank you for your help and stay well!
Hi, I sent you an email. But not sure if it’s helpfull since they only say the flag is raised on the words “Piwik” en “HeatmapSessionrecording”.
@Twan_Meijerink I’m in contact with someone at google (not in google ads team…) who is willing to help. But i need evidence and you can help me. Can you please send me
With this info we can start moving things forward.
Looking forward to hearing from you at hello@matomo.org
Also to you @SH-WB and @TonyR and @remco and @cike76 and @MrTux could you please send the 3 infos above? Thanks for your help
Hallo,
okay. Send you now the info.
Thanks and good luck.
I’ll send all documentation I have.
I also claimed this fact to the official Dutch ACM ’ an authority of fair market-trading’, and they where highly interested, even the fact they didn’t hear this complaint before. I recommend everybody to file in an abuse complaint to their local official market watchdog, to add some international heavy weight into this fight.
Hi Everyone, To help with the investigation, could you please let us know:
Looking forward to your answers, Thanks,
My adwords campaign rejected too. matono.js is original from matomo/piwik.js at 4.x-dev · matomo-org/matomo · GitHub (copy from here). Version MATONO 3.13.4, plugin heatmaps or Session Recording not activated.
Sent complaint to google, reply:
Dear —,
my name is Boris and I am responding to your email regarding disapproved ads due to malicious or unwanted software (Google Ads account —).
I did investigate your issue and passed it to the Technical Departament for manual review. Now it could take approximately 3 working days to recieve the outcome, which you will be informed about straight after. I believe we will solve this problem and your ads will be able to run again soon.
In case of any futher questions please do not hesitate to reply this email. We will be happy to help you.
Kind regards,
Boris
All my Adwords were also suddenly rejected this month. After several emails trying to establish with Google what the exact issue was they came back with an answer that the analytics must be “inline to the domain”. Now I have installed Matomo as a sub-domain to each domain I want to track, the Adwords adverts are now approved. Just edit slightly and it goes to the “under review” status.
Very inconvenient to not have all websites under one Matomo install but how can you argue with the Google behemoth!
Cheers,
Adrian.
Hi @AApollo,
Thanks for the info. Would it be possible to forward the E-Mail discussion with support to hello@ matomo.org ?
@AApollo
could you please forward us your email conversation with Google Ads so we can also use it for our internal push to Google Ads team? That will be very helpful!
Also to help you btw, you may still be able to setup Matomo on the subdomain as a proxy to your main Matomo instance tracking all your sites, learn more here
Any update on this? One of my clients is also experiencing this issue. Fortunately he’s the only one using Google Ads, so nobody else is impacted, but it’s concerning that Google would take such an aggressive approach against an open source project.
To make our case more clear at Google Ads, they want us to provide the following information about the issues:
-> Would you please be able to send us this or some of this info? send us at hello@matomo.org
Thanks,
I’m also affected. Will send details in the next 48hrs.
Any idea of a timeline here Matthieu as I would like to re-engage Google ads asap and the only way to do that may be to remove Matomo which would prevent the Google ads team seeing/investigating this.
As I’ve not heard back by email or through the forum I’ve now removed Matomo and replaced with GTM until this gets resolved as I need to push on with the campaign. I hope you managed to work this out with Google or make any changes to avoid the false trigger.
We are still struggling to make progress with Google.
But there is a Google employee trying to reach the right people inside Google ads team… it’s a mission to get answers.
To make our case more clear at Google Ads, you can help us by providing the following information about the issues:
I’m sorry to hear it’s a struggle, however I’m not surprised.
I’ve provided the account details and a response from Google that specifically shows that Matomo is the cause, both by email previously, however I did not receive an acknowledgement.