Wrong Location of Visitors

Support & Bugs
1

Hello Guys,

I am evaluating Piwik for my clients. I placed piwik code in footer of wordpress website. But I noticed visitors log is not logging correct country. Last 3 hits should be from Pakistan but it shows USA flag. Is there something wrong with installation or I need to modify some settings ? Please see attached screenshot

[attachment 829 9-16-20129-31-29AM.png]

Thanks

2

http://piwik.org/faq/troubleshooting/#faq_65

3

Hello Thomas,

Thanks for the link. I added this line in my config.ini.php file

[Tracker]
enable_language_to_country_guess = 0

but it’s still logging wrong country and link to GeoIP plugin is not working.

Thank You

4

You will HAVE TO use the geoip plugin if you want accurate countries, so wait for the link to be back ;).

5

Ok. I’ll try link again and again. But looks like server is down :slight_smile:

6

I enabled GeoIP plugin and also added GeoIP module in Apache. But Piwik is still tracking my country as USA until I switch my language to PK-UR from EN-US system wide. What’s the solution and how I can troubleshoot where exact error lies ?

7

I have the same problem since update 1.8.4

Some countries don.t show correct since the update… only show usa…

it´s seems to be a prblem withe visitor live plugin

8

OK I found a Soulution - follow these guide and it will work again:

http://www.statstory.com/get-more-accurate-geo-data-in-piwik/