Wrong IP address in the Visitor Log(:P)


Dear All,

I find the ip address in the Visitor log is quite strange for our users(the system is for internal use).

When i run the sql-SELECT inet_ntoa(conv(hex(location_ip), 16, 10)) as ip, conv(hex(idvisitor), 16, 10) as visitorId FROM piwik_log_visit;

The correct IP address shown in DB, e.g.,,…

However, the ip address in attached Visitor Log is shown as -‘’ and ‘’. We cannot use them at all.

Please advise if this is setting issue or bug?

Thanks and regards,


Btw, we are using Piwik 2.12.1

(Matthieu Aubry) #3

Hi there,

can you please create a bug report at: Issues · matomo-org/piwik · GitHub
and post screenshot showing your database values and screenshot of visitor log for the same visits?


Dear Matt,

This is posted to -‘Wrong IP address in the Visitor Log · Issue #7709 · matomo-org/piwik · GitHub

Thanks and regards,