Wrong IP address in the Visitor Log(:P)

Dear All,

I find the ip address in the Visitor log is quite strange for our users(the system is for internal use).

When i run the sql-SELECT inet_ntoa(conv(hex(location_ip), 16, 10)) as ip, conv(hex(idvisitor), 16, 10) as visitorId FROM piwik_log_visit;

The correct IP address shown in DB, e.g.,,…

However, the ip address in attached Visitor Log is shown as -‘’ and ‘’. We cannot use them at all.

Please advise if this is setting issue or bug?

Thanks and regards,

Btw, we are using Piwik 2.12.1

Hi there,

can you please create a bug report at: Issues · matomo-org/piwik · GitHub
and post screenshot showing your database values and screenshot of visitor log for the same visits?

Dear Matt,

This is posted to -‘Wrong IP address in the Visitor Log · Issue #7709 · matomo-org/piwik · GitHub

Thanks and regards,