WooCommerce order tracking broken?


#1

Matomo seems to be failing to track WooCommerce orders across several websites. I have several weeks of no reported online sales for multiple sites that have had online sales during the period.

Software versions are as follows:

Matomo v3.6.0
WooCommerce Matomo Analytics v1.0.10
WordPress v4.9.8
WooCommerce v3.4.5


(Jason) #2

Hi Bruce,

Thanks for getting in touch. When did the reporting stop for your woocommerce orders? Did it stop for all sites around the same time?

Thanks,


(Emmanuel) #3

Do you have the latest version of the plugin on Matomo and Wordpress?
I have the latest versions on both platforms and no problem