WooCommerce Matomo Analytics - Woo-Matomo is not correctly configured

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1

WP-Admin backend warning message: Woo-Matomo is not correctly configured. To fix this error either deactivate tracking or change the Matomo Instance configuration.

It look like since latest Matomo Update WooCommerce Matomo Analytics isn’t working if Matomo and WooCommerce share same server, but operate on different cPanels/IPs (this is the initial best guess).

I activated “Enable Logging” at the WP-Plugin to get more details, but there are no logs available.

What are next steps in investigating the problem?

Please advise. Thank you!

2

Hi Pak,

You have had the plugin working in the past? Can you share a screenshot of your WooCommerce -> Matomo config to support shop@innocraft.com.

Thanks

3

Hi Jason,

the plugin was working in the past without any problem.

E-Mail is OTW.

Thanks!

4

We helped Pak in our support mailbox. The issue related to a bad HTTP request. For those searching this issue please check your server logs for errors. To test if this is an issue with the plugin or your Matomo(server) create a free trial on the cloud https://matomo.org/start-free-analytics-trial/ and enter the credentials for your trial in the wooCommerce config.

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If this connects without issue, you will need to troubleshoot your server logs.

Please note: The plugin will not work with self signed certificates.

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