Woocommerce Analytics plugin : woocommerce tab does not appear on my Matomo dashboard

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1

Hello,
I bought the WooCommerce Analytics plugin to have commerce statistics on my Matomo dashboard (self-hosted - manually embed code on header.php file).
I have activated the plugin (see here: https://i.imgur.com/GSFIwM6.jpeg).
I have also integrated the WooCommerce Matomo Analytics plugin. Authentication has been done and accepted (see here: https://i.imgur.com/SNYbYJS.jpeg).
But the woocommerce tab does not appear on my Matomo dashboard
All plugins, themes, wordpress are up to date (latest versions)…
I also tried doing the Matomo integration with the WP-Matomo(piwik) plugin… with no more success.
Is there a problem at my level? Or is it the purchased plugin that does not work ???
Thanks for any help.

2

Hi @Gilou Once the plugin is installed in Matomo, have you followed the steps given below:

  1. Login to Matomo as Super User
  2. Click on “Administration (cog icon)”
  3. Click on “Websites/Measurables > WooCommerce”
  4. Download the “Matomo WooCommerce Analytics” plugin below.
  5. Log in to your WordPress / WooCommerce.
  6. Install the downloaded plugin by going to “Plugins => Add New => Upload Plugin”.
  7. Activate the plugin directly after installation or under “Plugins”.
  8. Go to “WooCommerce => Settings => Matomo”.
  9. Configure your Matomo instance and activate tracking.

Are you able to provide us a copy of your system check: How do I find and copy the system check in Matomo On-Premise?

3

[quote=“V.K, post:2, topic:49230”]
Once the plugin is installed in Matomo, have you followed the steps given below:

  1. Login to Matomo as Super User
  2. Click on “Administration (cog icon)”
  3. Click on “Websites/Measurables > WooCommerce”
  4. Download the “Matomo WooCommerce Analytics” plugin below.
  5. Log in to your WordPress / WooCommerce.
  6. Install the downloaded plugin by going to “Plugins => Add New => Upload Plugin”.
  7. Activate the plugin directly after installation or under “Plugins”.
  8. Go to “WooCommerce => Settings => Matomo”.
  9. Configure your Matomo instance and activate tracking.

Are you able to provide us a copy of your system check: [How do I find and copy the system check in Matomo On-Premise?](https://matomo.org/faq/troubleshooting/how-do-i-find-and-copy-the-system-check-in

I can also see you have raised a support ticket. We can resolve this via Email.

4

Hello,
Thank you for your reply.
I replied to you by email.
Thanks