Widgets not loading


(robby) #1

Hi, I installed Piwik, everything worked fine for a couple of days.

Since yesterday the widgets are no longer loaded on the different pages. I can log in, I see the menu bar, I can alter my settings etc. But the widgets are not loaded.

I get JS error messages on the page and the indicator “loading data” runs forever.

I have tried Opera and IE. I disabled my ad-muncher filtering and all pop-up blocking stuff.

I haven’t changed anything on the server, nor can I find any error entries in log files. My server is a Linux system running lighttp as web-server with PGP in fast-cgi mode.

Any idea how I can hunt down the problem or how to solve it?


(michaelc) #2

Hi robby,

Welcome to the Piwik community forums!

To resolve your problem we need to investigate it a bit deeper.

Please provide me with all JS error messages you get in the browser when loading the widget dashboard. You can use a Firefox JavaScript debug console.


(adamchal) #3

I get the same thing when I try to sort (asc or desc) on any of the widgets. It doesn’t always happen and if I reload the page and click on the exact same thing that raised the Javascript error, it usually doesn’t do it again.

I can however reproduce the error every time I load the dashboard. It may just be in a different place than before.

I’m using Firefox 3.0.5 with Firebug (to capture the error). The error happens whether or not I have Firebug enabled/disabled:

uncaught exception: [Exception… “Could not convert JavaScript argument arg 0 [nsIDOMViewCSS.getComputedStyle]” nsresult: “0x80570009 (NS_ERROR_XPC_BAD_CONVERT_JS)” location: “JS frame :: http://analytics.chal.net/libs/jquery/jquery.js :: anonymous :: line 22” data: no]

Hope this helps,

Adam


(robby) #4

[quote=michaelc @ Jan 8 2009, 03:47 PM) <{POST_SNAPBACK}>

Hi robby,

Welcome to the Piwik community forums!

Hi, thanks a lot. BTW: It’s really a nice tool! So good work!

QUOTE (michaelc @ Jan 8 2009, 03:47 PM]To resolve your problem we need to investigate it a bit deeper.

Please provide me with all JS error messages you get in the browser when loading the widget dashboard. You can use a Firefox JavaScript debug console.[/quote]

Ok, here it is. I used several browsers to see what’s happening:

… Strange: On IE it’s now working …

Do you have telepatic-healing-support for Piwik running? :slight_smile:

I use Ad-Muncher on Windows. I specified not to filter the Piwik stuff. But I think I had an old IE instance running and just opended a new tab to access Piwik. It seems that this won’t help, you have to start a new instance.

How about adding a sanity-check to Piwik that will check if all elements are there, can work and if not show a message like: Hey, ABC was filtered out. That’s why it’s not working.


(robocoder) #5

This isn’t something Piwik can check from the server side.


(adamchal) #6

OK, the issue seems to be with Firebug. I just upgraded to 1.3 and the problem has gone away.