Widgets do not update, with one exeption

Support & Bugs
1

Hello,

Since this morning my matomo has only actualized the “visits in real time” but all other widgets have not shown actual analytics data. So data within matomo widgets show different data.
The server logfiles confirm that visitors and visits in motamo widgets are not counted reliably.

How can I fix this?

Thanks and Regards

2

Hi,

This is indicating that you are still recording data, but no reports are generated anymore (visits in real time and visitor log just show the raw data)

So check if your cronjob is still running successfully and if you have enabled browser archiving if you don’t want to use cron, but create the reports when they are accessed (which can be slow)

1 Like
3

Thanks! You are right. The cronjob did not work properly.
Regards

1 Like