My main dashboard shows up as a white page, sometimes called the ‘White screen of death’.
So, I did to find out this bug error in console log.
This message appeared.
Failed to load resource: the server responded with a status of 406 (Not Acceptable)
How can I solve this problem?
I don’t think Piwik does return 406 response codes, but to make sure there is no error, check the php error log.
It can also be a problem with the webserver or it’s configuration, so please also check its error log.
406 (Not Acceptable) means that the client is trying to request the information in a format (via the accept-header, so maybe check in the developer tools what header the request to
index.php?action=getDashboardLayout is sending) the server can’t provide.
I think I found the solution to solve this issue.
I deleted the .htaccess file in plugin folder.
Now I can see the dashboard.
While I think the
plugins/.htaccess isn’t at fault here (the request isn’t in the
plugins/ directory), I am happy you were able to solve your issue.
Thanks for your quick support.