Where and how do I get support?

How do I contact your support?

I have a bunch of issues regarding user administration, sharing dashboard wont work, etc…


If it is a specific bug you can describe and reproduce, the best way is to open an issue on Github:

Is you want to ask other Matomo users for their opinion or help, you can ask here on the forum (but as everyone here is a volunteer you are not guaranteed to get an answer)

If you want paid support, you can always contact InnoCraft: InnoCraft - Quality services & products from the makers of Matomo (formerly Piwik)

Hi Lukas

Thanks for reaching out.

I have now opened an issue on Github.

Looking forward to getting things solved.