Weekly reports doesnt delivered

Support & Bugs
1

Hi.
We moved to new server and weekly reports doesnt delivered to me. It’s the same host (call it host1), but new server phisically, with new IP address. System send the letter (no errors and I get confirmatiuon about success), but I cant find it. Spam folder in my mailbox is empty.
And I get reports to another host (call it host2) at another server and to @gmail.com.
I use “local mail function” or my SMTP server with the same result.

Matomo version: 4.16.0
MySQL version: 5.5.64-MariaDB
PHP version: 7.4.33

Thanks

2

Hi @evgen
Did you try to recreate the weekly report?
Did you try:

:question:

3

recreate doen’t help

noreply_email_address = "noreply@your-domain-here.com"

doesnt help too.

./console core:test-email your-real-email-address@example.com

I get strange error:
-sh-4.2$ ./console
Error in Matomo: To run Matomo you need at least PHP version 7.2.5
Unfortunately it seems your webserver is using PHP version 5.4.45.
Please try to update your PHP version, Matomo is really worth it! Nowadays most web hosts support PHP 7.2.5.
To run Matomo you need at least PHP version 7.2.5

I use PHP version 7.4.33, and matomo knows about it
And besides I get warning from matomo:
Warning
The PHP version 7.4 you are using has reached its End of Life (EOL). You are strongly urged to upgrade to a current version, as using this version may expose you to security vulnerabilities and bugs that have been fixed in more recent versions of PHP.

Evgen

4

Hi @evgen
It seems your Matomo and your console don’t use the same PHP version. Have a look on Stack Overflow (or else in this forum), I know this kind of behavior has already been reported.
Then I think this update of PHP console version could maybe give you some clues on the source of the problem (I hope)…

5

-sh-4.2$ /opt/plesk/php/7.3/bin/php ./console core:test-email s___v@host1.com
2024-04-02 14:35:19 Sending with mail()
2024-04-02 14:35:19 Sendmail path: /usr/sbin/sendmail -t -i
2024-04-02 14:35:19 Envelope sender: noreply@host3.com
2024-04-02 14:35:19 To: Matomo User < s___v@host1.com >
2024-04-02 14:35:19 Subject: =?us-ascii?Q?This_is_a_test_email_sent_from_https://e___p?=
=?us-ascii?Q?ps.ru/matomo/?=
2024-04-02 14:35:19 Headers: Date: Tue, 2 Apr 2024 17:35:19 +0300
From: noreply@host3.com
Message-ID: 2kwz654L2TivgqVQD0XZIQJlUUXckk4EREPl8d4bc@localhost.localdomain
Auto-Submitted: yes
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary=“b1=_2kwz654L2TivgqVQD0XZIQJlUUXckk4EREPl8d4bc”
2024-04-02 14:35:19 Additional params: -fnoreply@host3.com
2024-04-02 14:35:20 Result: true
Message sent to s___v@host1.com
-sh-4.2$

As I see e-mail was successfully send without any errors. And I must find problems in my mail program?

6

I has solved problem. It didnt relate to matomo.
Thanks @heurteph-ei for help

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