Visits not shown

Support & Bugs
1

Hi,

I have 4 websites, all on the same server in different pathes. I’ve installed the latest Piwik yesterday in another path.
I’m using Joomla, so I’ve installed the Plug-In and added the tracking code (with the noscipt version without bots:


<!-- Piwik -->
<script type="text/javascript">
  var _paq = _paq || [];
  _paq.push(["trackPageView"]);
  _paq.push(["enableLinkTracking"]);

  (function() {
    var u=(("https:" == document.location.protocol) ? "https" : "http") + "://analytics.familie-voelker.de/";
    _paq.push(["setTrackerUrl", u+"piwik.php"]);
    _paq.push(["setSiteId", "1"]);
    var d=document, g=d.createElement("script"), s=d.getElementsByTagName("script")[0]; g.type="text/javascript";
    g.defer=true; g.async=true; g.src=u+"piwik.js"; s.parentNode.insertBefore(g,s);
  })();
</script>
<!-- End Piwik Code -->
<!-- Piwik Image Tracker -->
<noscript>
<?php
if (preg_match('/bot|crawl|slurp|spider/i', $_SERVER['HTTP_USER_AGENT'])) {
//do not fire tracker  
}
  else {?>
<!-- Piwik Image Tracker -->
<img src="http://analytics.familie-voelker.de/piwik.php?&idsite=1&rec=1&urlref&_cvar={"5":["Non Bot","No Javascript"]}" style="border:0" alt="" />
<!-- End Piwik -->
 <?php }?>
</noscript>
<!-- End Piwik -->

The code is vsible on all 4 websites:
http://www.familie-voelker.de/
http://www.foto-voelker.de/
http://www.hessheim.de/
http://kiga.hessheim.de/

Yesterday I did some tests with one website an I’m able to see the visits in the dashboard. I can see 4 visits for another site, too.
But 2 don’t show any visits.
Ok… Maybe really nobody visited them, so I asked some friends to vistit the sites. Under visitors -> visitor logs I can see the visits. I’ve set “Allow Piwik archiving to trigger when reports are viewed from the browser” to yes.

I’ve read the FAQ but didn’t find any other hints…

Does anybody have an idea?

2

If you see the data in the Visitor Log, it should also display in the other reports if “browser archiving” set to true. do you still get the problem?

3

Hi,
“Allow Piwik archiving to trigger when reports are viewed from the browser” is set to “Yes” and I still have the problem :frowning:
Just double checked it… For today and for yesterday I can see visitis for different domains, but they are not shown in any dashboard :frowning:

4

Any error in the server log ? is the system check all “green” ?

5

Hi,

there is one finding:

Database abilities LOAD DATA INFILE

Using LOAD DATA INFILE will greatly speed Piwik’s archiving process up. To make it available to Piwik, try updating your PHP & MySQL software and make sure your database user has the FILE privilege.
If your Piwik server tracks high traffic websites (eg. > 100,000 pages per month), we recommend to try fix this problem.
Error:
Try #1: LOAD DATA INFILE : SQLSTATE[HY000]: General error: 13 Can’t get stat of ‘/home/www/web798/html/analytics/tmp/assets/piwik_option-f29a9b33f635451cc1807a0403a46295.csv’ (Errcode: 13)
Troubleshooting: FAQ on piwik.org

6

I’ve switched from php 5.3.2 zo 5.4.2 and now the system check tells me, everything’s fine.
But the problem is still the same :frowning:

I’ve added two screenshots and a pdf. Maybe you can check if there should be some visits in the dashbord

7

See also this FAQ which may help: Troubleshooting - Analytics Platform - Matomo

8

Hi,

which of the topics in the FAQ should help me? I think I’ve checked every point and it still doesn’t work.
It would be helpful if anybody could have a look in the screenshots/pdf and tell me if there should be visitors visible.