Visits log shows actions of multiple visitors in one visit


#1

Hi,
Our Visits log (either eCommerce log or Goal segmented visits) shows actions of different users within a single visit. We see it by order Id from different system.

  • we use javascript tracking
  • we do not use userID
  • we do anonymize Ip (2 bytes)

Any ideas why it may happen and how to prevent that?
Best,


(Lukas Winkler) #2

Hi,

Do all of your website visitors by chance have the same IP-Address shown in Matomo?


#3

Do all of your website visitors by chance have the same IP-Address shown in Matomo?

Hi, Indeed, masked IP-Address (first 4 digits) shows as the same but also visits show as from different countries (different flags).

I guess I should reach out here: All visitors have the same IP address and Provider. How do I track individual IPs? FAQ - Analytics Platform - Matomo