i have auto-updated matomo to the latest stable version a few days ago. But recently the visitors overview is not updating when i request the data for october (1. - 31.)
The number is not updating for more than a day now (cronjob had updated every 600 secs (now 3600 secs as recommendes).
Could anybody please tell me on how to fix this (as i need the statistical data for our report).
Edit: visits from 1.-31.10.2019 (whole month) is 167.708.
but visits from 1.-30.10.2019 (month minus last day) is 166.457 (difference = 1251 visits).
For 31.10.2019 matomo shows me 5.557 visits (not 1251).
It is still not updating the “visitors overview”.
The daily visitors seem to be correct… but the overview for a month is clearly wrong… it does not fit the daily visitors…
I would really appreciate some help with this!
Edit: The numbers have changed in the last days… now it seems correct… but i still wonder how this could happen…
is there no solution available?
The number in the widget “visitors overview” is only updating every x days… but not like any 10 minutes (like before).
Where is the bug?
Two things have changed: The version of matomo and the number of visitors (increased from about 140.000 to 170.000 in the last few weeks)
I have now exported the data for october as CSV and opened it in OpenOffice Calc where i did a SUM() on all visitors. This data for october is the same in Matomo and OpenOffice Calc.
But if i export the data between 8.10. and 7.11 (last 31 days) as CSV and open it in OpenOffice Calc i get a total amount of 180.804 visitors while matomo shows me 160.160 visitors in the visitors overview widget.
I just updated to 3.13.0. Still the same problem.
If i export the data as CSV i have >205.000 visits.
Matomo shows in the visitors overview panel only “186,26” visits
i just wanted to tell that this is still not working even though the bug tracker has been closed.
Matomo shows me 172,198 visits in the frontend, but when i export the data and count it in Word it shows 208265 visits.