Visitors in Real-time not working after upgrade to 3.1

Support & Bugs
1

Hi,

After upgrading to 3.1 the “Visitors in Real-time” widget is not working anymore and gets stuck on Loading widget, please wait…

I tried restarting nginx and php.

Is anyone experiencing the same and knows how to fix?

Many thanks

2

Same here: there is also a german entry with some people facing the same behaviour.

One error message:

grafik
grafik699×80 2.41 KB

3

Ist bei euch das Events-Plugin aktiv?

4

Ja, das Events-Plugin ist aktiv

5

Are there plugin updates available and which plugins are disabled?

6

I had the same issue, I activated Events plugin and the visitor log started to work. Maybe this will help others to fix the issue. Here’s error message so others can find it: unknown column ‘log_action_event_category.type’ in ‘field list’

7

At my Site, the Events Plugin also was not active (I’m not sure, if it was before the update). After activation Visitor log was working again!
:grinning:

Thanks for the hint.

8

It is active on my website, anyone know how to fix it?

Should I disable and re-enable it?

1 Like
9

There are people for which this fixed the issue.

10

I just tried but it didn’t do it for me, still hangs on “Loading widget, please wait…”

11

I’m getting this error:

Key "icon" for array with keys "type, url, pageTitle, pageIdAction, idpageview, serverTimePretty, timeSpentRef, pageId, contentName, contentPiece, contentTarget, contentInteraction, bandwidth, interactionPosition, timestamp, bandwidth_pretty" does not exist.
in
/srv/website.com/plugins/Live/templates/getLastVisitsStart.twig line 148

Restarting the web server and disable plugins doesn’t seem to help.

What should I do?

Thanks

12

See here:

13

Thanks for the reports. the issue has been fixed in 3.1.1-b1 (see how to use the beta: I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Piwik )

we’ll release a new version at latest on Monday.

14

I’ve installed the beta and get the following warning:

/piwik/vendor/twig/twig/lib/Twig/Extension/Core.php(1560): Warning - constant(): Couldn’t find constant \Piwik::LABEL_ID_GOAL_IS_ECOMMERCE_ORDER - Piwik 3.1.1-b1 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)

15

Same warning here, but still on version 3.1.

WARNING: /usr/www/users/xxxxx/piwik/vendor/twig/twig/lib/Twig/Extension/Core.php(1560): Warning - constant(): Couldn't find constant Piwik::LABEL_ID_GOAL_IS_ECOMMERCE_ORDER - Piwik 3.1.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)

WARNING: /usr/www/users/xxxxx/piwik/vendor/twig/twig/lib/Twig/Extension/Core.php(1560): Warning - constant(): Couldn't find constant Piwik::LABEL_ID_GOAL_IS_ECOMMERCE_CART - Piwik 3.1.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)

16

Same warning with version 3.1.1-b2.

17

@robles, which warning are you referring to?

18

@Lukas

Sorry, the one from my previous post:
WARNING: /piwik/vendor/twig/twig/lib/Twig/Extension/Core.php(1560): Warning - constant(): Couldn’t find constant \Piwik::LABEL_ID_GOAL_IS_ECOMMERCE_ORDER - Piwik 3.1.1-b2 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)

19

Seems like the fix hasn’t been merged yet:

You can try applying the patch and see if it fixes the issue for you. And if it does please report back.

diff --git a/plugins/Live/templates/getLastVisitsStart.twig b/plugins/Live/templates/getLastVisitsStart.twig
index bad07f41e5..e71e5170ff 100644
--- a/plugins/Live/templates/getLastVisitsStart.twig
+++ b/plugins/Live/templates/getLastVisitsStart.twig
@@ -144,8 +144,8 @@
                                 {% elseif action.eventCategory|default(false) is not empty %}
                                     <img  class="iconPadding" src='{{ action.icon }}'
                                         title="{{ 'Events_Event'|translate }} {{ action.eventCategory }} - {{ action.eventAction }} {% if action.eventName is defined %}- {{ action.eventName }}{% endif %} {% if action.eventValue is defined %}- {{ action.eventValue }}{% endif %}"/>
-                                {% elseif action.type == 'goal' or action.type == constant('\\Piwik::LABEL_ID_GOAL_IS_ECOMMERCE_ORDER') or
-                                          action.type == constant('\\Piwik::LABEL_ID_GOAL_IS_ECOMMERCE_CART') %}
+                                {% elseif action.type == 'goal' or action.type == constant('Piwik::LABEL_ID_GOAL_IS_ECOMMERCE_ORDER') or
+                                          action.type == constant('Piwik::LABEL_ID_GOAL_IS_ECOMMERCE_CART') %}
                                     <img class='iconPadding' src="{{ action.icon }}"
                                          title="{{ action.goalName }} - {% if action.revenue > 0 %}{{ 'General_ColumnRevenue'|translate }}: {{ action.revenue|money(idSite)|raw }} - {% endif %} {{ action.serverTimePretty }}"/>
                                 {% endif %}
20

@Lukas
I applied the fix, but it doesn’t work on my installation. Still the same warning:
WARNING: /piwik/vendor/twig/twig/lib/Twig/Extension/Core.php(1560): Warning - constant(): Couldn’t find constant Piwik::LABEL_ID_GOAL_IS_ECOMMERCE_ORDER - Piwik 3.1.1-b2