we are using Piwik/Matomo for years now and I always had no problems, but since 10th of January we recognize a strange issue.
Mystically we are loosing our unique visitors and visits. Since then the amount of visitors and unigue visitors dropped down to 1/3rd of the normal amount. I compared it to GA and in comparisson to GA we only have 1/4th of the users. I know that GA always has a bit more due to tracking policy of Matomo and we are pleased with that , but now its no longer acceptable.
We have had no change in our code and also no changes in Matomo. So we are just facing this issue and we have no glue how to fix it at the moment. So maybe some of you can give me an advise or a solution how to fix this.
Thanks in advance,