Visitor Log bug

Support & Bugs
1

Everything was OK for many years and now if I want to view detailed visitor log then I get an error.
I understand the problem was already solved by someone here.
Please, can anybody here to give me a solution for this issue?

Here is a print screen attached here and this is the code error:


WARN Live[2014-05-16 12:28:13] [60a26] Failed to get data from API: Trying to add two strings values in DataTable\Row::sumRowArray: 'Kê™T{r®' + 'Áêù“v¥Z'#0 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/DataTable/Row.php(501): Piwik\DataTable\Row->sumRowArray('K??T?{r?', '?????v?Z')#1 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/DataTable/Row.php(469): Piwik\DataTable\Row->getColumnValuesMerged('sum', 'K??T?{r?', '?????v?Z')#2 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/DataTable/Filter/Truncate.php(105): Piwik\DataTable\Row->sumRow(Object(Piwik\DataTable\Row), false, false)#3 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/DataTable/Filter/Truncate.php(72): Piwik\DataTable\Filter\Truncate->addSummaryRow(Object(Piwik\DataTable))#4 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/DataTable.php(426): Piwik\DataTable\Filter\Truncate->filter(Object(Piwik\DataTable))#5 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/API/DataTableGenericFilter.php(143): Piwik\DataTable->filter('Truncate', Array)#6 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/API/DataTableGenericFilter.php(37): Piwik\API\DataTableGenericFilter->applyGenericFilters(Object(Piwik\DataTable))#7 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/Plugin/Visualization.php(561): Piwik\API\DataTableGenericFilter->filter(Object(Piwik\DataTable))#8 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/Plugin/Visualization.php(314): Piwik\Plugin\Visualization->applyGenericFilters()#9 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/Plugin/Visualization.php(171): Piwik\Plugin\Visualization->applyFilters()#10 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/Plugin/ViewDataTable.php(375): Piwik\Plugin\Visualization->buildView()#11 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/Plugin/Controller.php(281): Piwik\Plugin\ViewDataTable->render()#12 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/plugins/Live/Controller.php(93): Piwik\Plugin\Controller->renderReport('getLastVisitsDe...')#13 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/plugins/Live/Controller.php(101): Piwik\Plugins\Live\Controller->getLastVisitsDetails()#14 [internal function]: Piwik\Plugins\Live\Controller->getVisitorLog()#15 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/FrontController.php(500): call_user_func_array(Array, Array)#16 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/FrontController.php(85): Piwik\FrontController->doDispatch(NULL, NULL, NULL)#17 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/dispatch.php(34): Piwik\FrontController->dispatch()#18 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/index.php(47): require_once('/nfs/c10/h01/mn...')#19 {main}
2

I upgrade to 2.2.2. and getting another visitorlog error…

WARN VisitsSummary[2014-05-16 13:07:24] [72c34] Failed to get data from API: This report has been reprocessed since your last click. To see this error less often, please increase the timeout value in seconds in Settings > General Settings.

This report has been reprocessed since your last click. To see this error less often, please increase the timeout value in seconds in Settings > General Settings. (error: id 12 not found).

3

I have changed it to 3600 seconds but this do not solve the issue.

4

Same here - no change. Just upgraded to the 2.2.3 beta version and all the same bugs there - lack of emails in dropdown / visitors log now working.

5

“lack of emails in dropdown” mean’t lack of domains in dropdown

6

It goes from bad to worse… now when I list all websites, everything accept site id=1 is showing zero… it seems I have lost all the site data - less than happy. Think this might be a moving software issue now. Not unheard of closed (paid for) software teams infiltrating opensource team to destroy a rival project - upgrade to 2.2.2/3 couldn’t have gone much worse.

7

@platinumshore get real and don’t panic. Software and support is free. And this bug “Trying to add two strings values in DataTable\Row::sumRowArray” has been fixed in latest beta since already a few days. I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo

8

Please, anybody, can answer my initial topic question? :slight_smile:
Where I can find solution for it? :slight_smile:
I have Piwik 2.2.2.

Thank you!

9

upgrade to latest beta I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo