Visitor Log bug --- pls help

Support & Bugs
1

Please advise how to fix this bug :slight_smile:
Please see the screenshot attached here.
Thank you! :slight_smile:


WARN Live[2014-05-16 12:28:13] [60a26] Failed to get data from API: Trying to add two strings values in DataTable\Row::sumRowArray: 'Kê™T{r®' + 'Áêù“v¥Z'#0 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/DataTable/Row.php(501): Piwik\DataTable\Row->sumRowArray('K??T?{r?', '?????v?Z')#1 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/DataTable/Row.php(469): Piwik\DataTable\Row->getColumnValuesMerged('sum', 'K??T?{r?', '?????v?Z')#2 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/DataTable/Filter/Truncate.php(105): Piwik\DataTable\Row->sumRow(Object(Piwik\DataTable\Row), false, false)#3 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/DataTable/Filter/Truncate.php(72): Piwik\DataTable\Filter\Truncate->addSummaryRow(Object(Piwik\DataTable))#4 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/DataTable.php(426): Piwik\DataTable\Filter\Truncate->filter(Object(Piwik\DataTable))#5 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/API/DataTableGenericFilter.php(143): Piwik\DataTable->filter('Truncate', Array)#6 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/API/DataTableGenericFilter.php(37): Piwik\API\DataTableGenericFilter->applyGenericFilters(Object(Piwik\DataTable))#7 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/Plugin/Visualization.php(561): Piwik\API\DataTableGenericFilter->filter(Object(Piwik\DataTable))#8 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/Plugin/Visualization.php(314): Piwik\Plugin\Visualization->applyGenericFilters()#9 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/Plugin/Visualization.php(171): Piwik\Plugin\Visualization->applyFilters()#10 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/Plugin/ViewDataTable.php(375): Piwik\Plugin\Visualization->buildView()#11 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/Plugin/Controller.php(281): Piwik\Plugin\ViewDataTable->render()#12 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/plugins/Live/Controller.php(93): Piwik\Plugin\Controller->renderReport('getLastVisitsDe...')#13 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/plugins/Live/Controller.php(101): Piwik\Plugins\Live\Controller->getLastVisitsDetails()#14 [internal function]: Piwik\Plugins\Live\Controller->getVisitorLog()#15 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/FrontController.php(500): call_user_func_array(Array, Array)#16 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/FrontController.php(85): Piwik\FrontController->doDispatch(NULL, NULL, NULL)#17 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/core/dispatch.php(34): Piwik\FrontController->dispatch()#18 /nfs/c10/h01/mnt/143258/domains/domain.com/html/piwik/index.php(47): require_once('/nfs/c10/h01/mn...')#19 {main}
2

this bug has been fixed in latest beta version, please upgrade, see I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo

3

Matt,

I have updated Piwik to the latest beta release.
But the detailed visitor logs does not display on the Visitor Log page.
Please see the screenshot attached here.

Thank you!

4

please execute this SQL query on your database


DELETE FROM piwik_option WHERE option_name LIKE '%viewDataTableParameters_root_Live%'

This should then restore the visitor log to normal state

5

Matt, thank you! It is ok now :slight_smile: