Visitor graphs not working anymore

tim_scha · November 11, 2020, 6:43am

Hello!
I have no idea if I found a bug, so I decided to ask here first.
Currently I am using Matomo 4 RC2 with PHP 7.4 and Nginx which is working mostly fine.
But, the graphs stopped working. I still see visitors logged, but the graphs indicated that there are no visitors. Also the statistics are empty.

Any idea? Or should I open a bug on Github as it’s an RC version?

Thanks
Tim

Lukas · November 12, 2020, 10:05am

For future visitors:

github.com/matomo-org/matomo

Visitor graphs not working anymore

opened 12:01PM - 11 Nov 20 UTC

closed 07:26PM - 11 Nov 20 UTC

timscha

duplicate

Hello! I'm unsure if this is a bug or a wrong server configuration, but with Ma…tomo 3 everything worked. Currently I am using Matomo 4 RC2 with PHP 7.4 and nginx 1.19.4 which is working mostly fine. But, the graphs stopped working. I still see visitors logged, but the graphs indicated that there are no visitors. Also the statistics are empty. If you need more information I would really like to help making Matomo even better! :) Thanks Tim ![Bildschirmfoto 2020-11-11 um 07 41 29](https://user-images.githubusercontent.com/4650393/98809480-e6d06280-241d-11eb-9ec7-e3812ac99b9c.png)

github.com/matomo-org/matomo

'Visits Overview' not updating while `Visits in Real-time` works fine (Matomo 4)

opened 06:43PM - 10 Nov 20 UTC

closed 08:05PM - 18 Nov 20 UTC

PepijnBoers

Bug not-in-changelog

Hi, I'm having some issues with my matomo server since updating to the 4.0.0-…rc1 beta. I'm using a crontab to automatically archive my matomo reports. However, the `Visits Overview` statistics are not updated anymore. The `Visits in Real-time` does work as intended and shows recent visits. All the system checks succeed and I'm not sure what to look at. I tried deleting the `tmp` directory but it didn't resolve anything. Manually executing the archive command does not show new API requests. Are there some steps I can take to resolve this issue? ``` root@c3e43c5fd0ff:/var/www/html# ./console core:archive INFO [2020-11-10 18:42:53] 335 --------------------------- INFO [2020-11-10 18:42:53] 335 INIT INFO [2020-11-10 18:42:53] 335 Running Matomo 4.0.0-rc1 as Super User INFO [2020-11-10 18:42:53] 335 --------------------------- INFO [2020-11-10 18:42:53] 335 NOTES INFO [2020-11-10 18:42:53] 335 - Async process archiving supported, using CliMulti. INFO [2020-11-10 18:42:53] 335 - Reports for today will be processed at most every 10 seconds. You can change this value in Matomo UI > Settings > General Settings. INFO [2020-11-10 18:42:53] 335 - Archiving was last executed without error 8 min 27s ago INFO [2020-11-10 18:42:53] 335 --------------------------- INFO [2020-11-10 18:42:53] 335 START INFO [2020-11-10 18:42:53] 335 Starting Matomo reports archiving... INFO [2020-11-10 18:42:53] 335 Start processing archives for site 1. INFO [2020-11-10 18:42:53] 335 Finished archiving for site 1, 0 API requests, Time elapsed: 0.002s [1 / 2 done] INFO [2020-11-10 18:42:53] 335 Start processing archives for site 4. INFO [2020-11-10 18:42:53] 335 Finished archiving for site 4, 0 API requests, Time elapsed: 0.002s [2 / 2 done] INFO [2020-11-10 18:42:53] 335 Done archiving! INFO [2020-11-10 18:42:53] 335 --------------------------- INFO [2020-11-10 18:42:53] 335 SUMMARY INFO [2020-11-10 18:42:53] 335 Processed 0 archives. INFO [2020-11-10 18:42:53] 335 Total API requests: 0 INFO [2020-11-10 18:42:53] 335 done: 0 req, 96 ms, no error INFO [2020-11-10 18:42:53] 335 Time elapsed: 0.097s INFO [2020-11-10 18:42:53] 335 --------------------------- INFO [2020-11-10 18:42:53] 335 SCHEDULED TASKS INFO [2020-11-10 18:42:53] 335 Starting Scheduled tasks... INFO [2020-11-10 18:42:53] 335 done INFO [2020-11-10 18:42:53] 335 --------------------------- ``` [matomo_system_check.txt](https://github.com/matomo-org/matomo/files/5517453/matomo_system_check.txt) Thank you, Pepijn Boers