Very slow performance due to timeout on plugins.matomo.org?

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1

Hi,
about a week ago, my matomo installation started to be extremely slow. I looked around a lot in order to understand the issue: archiving works well, no cpu overload, even netstat gives almost a “flat” situation (in fact, I’m monitoring very low traffic websites).

But right now I saw a request in 500 status. I’m writing issue here as the response suggests that:

**Error:** /var/www/matomo/core/Http.php(622): Warning - file_get_contents(https://plugins.matomo.org/api/2.0/plugins/FormAnalytics/info?release_channel=latest_stable&prefer_stable=1&piwik=5.1.1&php=8.2.23&mysql=8.0.39-0ubuntu0.20.04.1&num_users=3&num_websites=6): Failed to open stream: Connection timed out - Matomo 5.1.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)

Is maybe that the root cause of the slow performance? Is there any issue with plugins domain?

Thank you,
Andrea

2

Hi @dorje
It seems your problem comes from the Form Analytics premium plugin. Then you can reach the support team by email.

3

Hi @heurteph-ei, thank you for your reply.

The strange thing is that I don’t use the Form Analytics premium plugin (and I don’t see it in the Plugin Managment section). In fact, yesterday there were also other requests failing - all on the same third level domain “plugins”.

In any case - today the problem vanished. All is loading smoothly now.

If someone read that thread and fixed something then… Thank you. :slight_smile:

1 Like
4

Hi @dorje ,

Glad to hear the issue is sorted.