User count - difference statistics between matomo 4 and 5

Hello,

We migrated Matomo for a customer from Matomo 4.16.3 to Matomo 5.0.2 and since then the average visits per week have dropped by almost half the visits.

How is this possible?

Funny thing last week, we moved the customer back to Matomo 4 and the average weekly visits are back on the old level of 40K.

Kind Regards,

Michel Wigbers