Hello all,
when trying to get reports for somewhat longer, custom time ranges (say a few months), I often get the
“Oops… there was a problem during the request. Maybe the server had a temporary issue ….”
error message.
There is no entry in the apache error log. I’ve set up the Piwik application log at “DEBUG” level, but all I get is:
DEBUG Piwik\Plugin\Manager[2016-09-01 10:20:59] [20673] Loaded plugins: CorePluginsAdmin, CoreAdminHome, CoreHome, WebsiteMeasurable, Diagnostics, CoreVisualizations, Proxy, API, ExamplePlugin, Widgetize, Transitions, LanguagesManager, Actions, Dashboard, Mu
ltiSites, Referrers, UserLanguage, DevicesDetection, Goals, Ecommerce, SEO, Events, UserCountry, VisitsSummary, VisitFrequency, VisitTime, VisitorInterest, ExampleAPI, ExampleRssWidget, Feedback, Monolog, Login, UsersManager, SitesManager, Installation, Core
Updater, CoreConsole, ScheduledReports, UserCountryMap, Live, CustomVariables, PrivacyManager, ImageGraph, Annotations, MobileMessaging, Overlay, SegmentEditor, Insights, Morpheus, Contents, BulkTracking, Resolution, DevicePlugins, Heartbeat, Intl, Professio
nalServices, UserId
DEBUG Actions[2016-09-01 10:20:59] [6775e] range archive, idSite = 8 (definitive archive), segment ‘’, report = ‘VisitsSummary’, UTC datetime [2015-03-10 23:00:00 -> 2015-06-10 21:59:59]
DEBUG Actions[2016-09-01 10:20:59] [6775e] PluginsArchiver::callAggregateAllPlugins: Initializing archiving process for all plugins [visits = 278995, visits converted = 30645]
DEBUG Actions[2016-09-01 10:20:59] [6775e] PluginsArchiver::callAggregateAllPlugins: Not archiving reports for plugin ‘ExamplePlugin’.
DEBUG Actions[2016-09-01 10:20:59] [6775e] PluginsArchiver::callAggregateAllPlugins: Archiving period reports for plugin ‘Actions’.
Also, max_execution_time is set to unlimited, memory limit is at 1600 M. The site in question has about 600.000 page views/month, if that matters. Auto-archiving has been set up.
Any ideas how to get more information about what’s going wrong?
Thanks!
-mp.