Unable to track few users on one of website

Hi There,

I have added multiple websites and they all are working fine except one website that is not tracking all the users. This one particular website is able to track majority of the users except few users.

Those few users are been tracked when they hit other websites under piwik.

Do you have any suggestion/advise on what could be causing this behavior.


it could be a JS file causing a problem on this site, check your javascript console and other libraries ?

Thanks Matt for responding.

Apparently the issue here was with Sharepoint site. The changes on the default.master were not reflecting to those few users since the specific site required approval as part of it’s workflow.

While it worked earlier for others in the team who were part of a certain admin group.

Issue resolved.