Unable to trace Intranet Sites. Need Help! Please!

Support & Bugs
1

Hi,
I just configured Piwik on an Internal IIS Server and added few Intranet sites to trace.
Not Sure why, piwik is unable to get any information??
If i browse the sites from the IIS Server where I have configured Piwik it is picking up the details, However when I browse from my PC or iPad Piwik shows nothing.

I checked the Site and Forum and configured config.ini.php file
[General]
trusted_hosts[] = “trusted host name here”

[Tracker]
trust_visitors_cookies = 1

[proxy]
host = "proxy server name"
port = 80

Is there anything i’m missing?? Could someone help please…

Thank you.

2

Have you had a look here?

3

Sorry, I just realised you’ve already looked there. If you view a page you’re trying to track do you see the Piwik tracking code in the source?

4

Thanks for your reply…

Yes I do. I can see that in the Source Page.

When i tried from Chrome on my Laptop, I see that Piwik object(marked in red) coming from piwik.js is showing as “NOT DEFINED”… but the same code works on the local server. Any idea on what should I do?

try {
var piwikTracker = Piwik.getTracker(pkBaseURL + “piwik.php”, 6);
piwikTracker.trackPageView();
piwikTracker.enableLinkTracking();
} catch( err ) {
alert(err);}

5

check the piwik.js URL in the code is valid and the JS code can load.

6

Matt, the piwik code is valid and i’m able to track Firfox, Safari and Chrome visits… But for IE its not working. I checked for any extension i might have installed in IE and there are none.
Not sure where else i need to check. could you please help. thank you.

7

Are you using the latest version of IE? IE 9 or 10 or whatever it is has DoNotTrack automatically set.

8

Piwik ignore the DoNotTrack in IE but please try to disable DNT.

Also do you see any javascript error in ie ?

9

Hi Matt, you were right!
Piwik tracks the IE visits when I trun off the DNT in IE… Is there a way where piwik can automatically ignore the DNT requests from IE???

10

What is the user agent of your browser ?

eg. go to http://demo.piwik.org/libs/UserAgentParser/UserAgentParser.test.php and copy paste “your user agent” line