Hi
I’m running since years a matomo instance without problems and often updates it to latest version.
I’m currently running version 5.7.11 with MySQL 10.11.14
Everything is working fine excepted to create/delete an API token. If I want to delete one, it spins endlessly and if I force refresh I notice the token has disappeared of the list.
If I want to create one, it’s exactly the same excepted that after a while it timeouts with an error about no website found in database and token not created. If I force refresh, no token shows up too.
I have checked website logs but nothing shows up in errors logs 
Any idea what to check to find out the issue or at least get a track ?
I noticed I have the same problem if I try to delete a matomo user, it just hangs but that time I have something in the logs:
matomo.mydomain.com [Tue Feb 10 09:10:23.055409 2026] [authz_core:error] [pid 1481042:tid 139984963090176] [client 2001:XXX:XX:XXX::XXX:XXX:0] AH01630: client denied by server configuration: /home/clients/XXXXXXXXXXX/sites/matomo.mydomain.com/config/global.ini.php
I have never modified the global.ini.php as it’s supposed not to be edited no ?
Thanks
Vincèn