Unable to add new sites on fresh install


This issue is regarding a fresh install of 2.7.0. It was installed using Softaculous.

When logged in as a superuser, in the Websites Management page…

[li] It says You currently have access to 0 websites even though there is one site.
[/li][li] It continually says Loading data…, but nothing ever loads (see image attatched)
[/li][li] When I click one of the Add a new website buttons, they both disappear.

I’ve tried completely deleting and reinstalling three times (once manually, twice using Softaculous), and I’ve also tried different browsers. Each time, the exact same issue.

Any suggestions? Thanks.

(Matthieu Aubry) #2

in your browser, in the Developer tools > Console do you see some error? or in the Network tab?


I appreciate the reply. Yes, this is what shows in the console when I navigate to Websites Management:

TypeError: Cannot read property 'searchKeywordParametersGlobal' of null
    at http://analytics.example.com/index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:2196:1201
    at responseHandler (http://analytics.example.com/index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:2174:1405)
    at B (http://analytics.example.com/index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:319:5)
    at http://analytics.example.com/index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:320:173
    at h.$eval (http://analytics.example.com/index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:328:456)
    at h.$digest (http://analytics.example.com/index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:326:218)
    at h.$apply (http://analytics.example.com/index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:329:264)
    at g (http://analytics.example.com/index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:293:23)
    at I (http://analytics.example.com/index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:297:109)
    at XMLHttpRequest.y.onreadystatechange (http://analytics.example.com/index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:298:154) index.php?module=Proxy&action=getCoreJs&cb=a07a60c3891d1b943197765fd924bead:310


I removed Piwik completely, and manually installed version 2.4.0. It worked perfectly.

Then, I ran the automated update to 2.7.0. Same problem all over again.

(Matthieu Aubry) #5

Hi Tman,

sorry cannot reproduce the issue. maybe you could PM me access to your piwik + link to this blog post?