Hi,
I don’t know if it’s a Wordpress Matomo plugin limitation but when I go to the Dashboard section, I don’t see the upper toolbar where I could normally select Dashboard customization (as I see in User guides).
Is this feature only available for On-Premise installations ?
Thanks in advance for your help
To bring some more information, I don’t have access to segments or time period selection too.
I’m the only user of my Wordpress site with Super Admin profile. I looked in the Matomo DB and in the table matomo_user, my user is correctly set to “superuser_access = 1”
When inspecting the DOM, I see that the “Top Control” section is present but hidden
Does anybody have any suggestion to help me with that problem ?
Thanks a lot in advance
Hi @benrecords
No this feature is also available in the plugin.
this toolbar is displayed when all parts of the interface are rendered. You may have one which is not displayed properly.
Do you have any console errors or network errors in your developer toolbar?
Can you share with us your system report available from the menu Matomo Analytics > Diagnostics ?
In your console, can you copy paste the result of this instruction?
$('.top_controls').find('.piwikTopControl:hidden')
Kind regards
Mat
Hi @Matthieu_Mary ,
Thanks for your help.
Indeed I have one error :
Here is my system report (french) :
# Matomo
Finally, the result of the given requested instruction :
$('.top_controls').find('.piwikTopControl:hidden')
{
"length": 0,
"prevObject": {
"0": {
"sizzle1655204213403": {
"undefined": {
"parentNode": [
31.797557361744794,
15,
false
]
}
}
},
"length": 1,
"prevObject": {
"0": {
"location": {
"ancestorOrigins": {},
"href": "https://bluminance/wp-content/plugins/matomo/app/index.php?module=CoreHome&action=index&idSite=2&period=range&date=last30#?period=range&date=last30&category=Dashboard_Dashboard&subcategory=1",
"origin": "https://bluminance",
"protocol": "https:",
"host": "bluminance",
"hostname": "bluminance",
"port": "",
"pathname": "/wp-content/plugins/matomo/app/index.php",
"search": "?module=CoreHome&action=index&idSite=2&period=range&date=last30",
"hash": "#?period=range&date=last30&category=Dashboard_Dashboard&subcategory=1"
},
"_cash1655204213411": {
"_cashEvents": {
"click": [
null
],
"change": [
null,
null
],
"reset": [
null
],
"keyup": [
null,
null
],
"keydown": [
null
]
}
},
"jQuery360061013653876554511": {
"events": {
"mouseup": [
{
"type": "mouseup",
"origType": "mouseup",
"guid": 1,
"namespace": ""
}
],
"keyup": [
{
"type": "keyup",
"origType": "keyup",
"data": null,
"guid": 4,
"namespace": ""
}
],
"visibilitychange": [
{
"type": "visibilitychange",
"origType": "visibilitychange",
"guid": 7,
"namespace": ""
}
],
"mousedown": [
{
"type": "mousedown",
"origType": "mousedown",
"guid": 10,
"namespace": ""
}
]
},
"focusin": 6,
"focusout": 2
},
"sizzle1655204213403": {
"undefined": {
"parentNode": [
33,
16,
false
]
}
}
},
"length": 1
}
}
}Hi @benrecords
Thank you.
Can you run the following code in your console and give me the output:
$('.top_controls').find('.piwikTopControl').each(function () {
var $control = $(this);
if ($control.css('display') == 'none') {
console.log('not displayed');
console.log($control);
}
var width = $control.outerWidth(true);
var isControlFullyRendered = width >= 30;
if (!isControlFullyRendered) {
console.log('width');
console.log($control);
}
});
Kind regards
Mat
Hi @Matthieu_Mary ,
A screenshot of the first elements :
Do you need more of it ? The complete JSON exceeds the characters limit for the post…
Hi @benrecords
I’m surprised not having a log event displayed which explain the origin of the problem.
Did you enable the log tab in your console ?
Kind regards
Mat
Hi @benrecords
does this happen in a custom page (tagmanager, tagmanager containers) or on all your pages?
Are you in a multisite context?
Kind regards
Mat
Hi @Matthieu_Mary ,
I’m not in a multisite context.
It happens on the Dashboard page as well as the other ones (I only see the research bar on the configuration page)
Hi @benrecords
Can you save the home page where the problem happens and email me the archive at wordpress@matomo.org?
Kind regards
Mat
Does anybody have any suggestion to help me with that problem ?
Hi @hazekumar0
Can you create another topic even if your problem looks like this first one?
Kind regards
Mat
