Transitions load forever / don't work at all


(Christian) #1

Hi there,
I recently found out that loading transition data does not work at all on my piwik installation. It just says “Load transitions for”, but after 5min of waiting I don’t believe that there could be a result.
Can anyone help me out on this?

My System:
Shared Hosting
PHP-Version >= 5.3.3
Piwik version 2.11.0
All thins are ticked green on the “test settings” page
except for “LOAD DATA INFILE”

Thanks
Chris


(Matthieu Aubry) #2

Hi Chris

can you please create a bug report in: Issues · matomo-org/piwik · GitHub
and post any error you find in the server error log, or maybe some error in the javascript?


#3

I don’t know about your environment, but in the past I had difficulties if Piwik URL didn’t match the website in Transition reports.

I mean I was using internal URL to reach Piwik dasboard like this : http://stats.srv/

But the site I was checking was : http://www.mysite.com/

So by creating stats.mysite.com and reaching Transition report it then worked.

Dali


(Christian) #4

Hi!
I submitted a issue on github.

No JavaScript errors so far.

@Dali: I’m afraid I don’t understand exactly what you mean.