Configuration: Joomla 3.9.25 website, PHP 7.3.27, shared server, Matomo 4.1.1
I have been using Piwik / Matomo on my Joomla site for several years.
On 02/20/2021 I updated from Piwik 3.0.3 to Matomo 4.1.1
I enabled Matomo’s TwoFactorAuth setting on 03/16/2021 but had a problem (See the 03/17/2021 topic “Problem with the Two-Factor Authentication setting”).
After getting help disabling this TwoFactorAuth setting on 3/18/2021, I have two issues:
1 - A tracking error:
Problem: The request was not authenticated but an authentication request was presented.
Solution: Define or correct the “token_auth” in your follow-up requests
Date: Mar.16, 2021, 5:56 p.m.
Page URL: A URL of my site
Tracking URL: idsite = 1 & rec = 1 & apiv = 1 & r = 696963 & cip = 184.108.40.206 & _id = 002bb1eb4b5cb747 & token_auth = __ TOKEN_AUTH __ & _ idts …
I created a new authentication token and then removed this error. But a few moments later I saw a new tracking error with the same suggested solution.
What should be done ?
2 - Matomo has not recorded anything at all since 03/16/2021.
No tracking, no statistics!
How to solve these two problems?
Thanks for your help.