Token authentication issue with looker studio dashboard

Dear Support Team,

I am trying to connect a Looker Studio dashboard and it requires a token. I successfully created a token in my Matomo account. However, when I enter this token into the dashboard, I receive the following message: “Sorry, your credentials were successfully sent, but they are not valid.” I am using my email address as the username and the token I created in my account.

I have access to multiple Matomo accounts, and I suspect that during the authorization process, I might have authorized access with a different account. Could this be the issue? If so, how can I revert or correct this? I need to ensure that I am connecting with my personal account, which is this one, to access the correct data.

Thank you for your assistance.

Hi there,

When logging into the Matomo Looker Studio connector you will need to use your Matomo URL for the username, this could be whats preventing you from logging in. More information can be found in the following help guide -