„TikTok“-Browser

General questions
1

Hi!

Our matomo very often counts TikTok as a used browser. What I know: There is TikTok’s in-app browser, but it only becomes active when you click on a link within the TikTok app.

However, the visits to our site that I found are based on Google paid searches. And you can’t actually do that in TikTok?! I’ve already tried to find out whether Matomo was tracking incorrectly, but couldn’t find any information about what kind of browser it was supposed to be.

Does anyone face the same issue?

Regards,
Markus

2

Hi Markus,

I noticed the exact same. It shows me TikTok as the browser for many of my google ads visitors. I find it very strange too.

Anyone knows more about this??

1 Like
3

Hi @markusdus, @Isabell
How do you track? (JavaScript, MTM, server-side, log analytics, etc.)
Are you on premise or on Matomo Cloud?

4

JavaScript, Matomo Cloud

5

Hi @Isabell
Then I think you can ask directly to the Matomo Cloud support team. Then share the diagnosis :wink:

6

Hey!

We are using a self-hosted matomo Version with Cookieless Tracking environment!

Cheers!

7

Hi @markusdus
Can you share the User-Agent and/or the ClientHint provided in your case?

8

Sure, but: Where can I see the User-Agent or ClientHint in matomo?!

9

Hi @markusdus
Can you see the HTTP query received by Matomo in this case? It can contain some browser data in case of use of ClientHint.
For the user agent, you have to check in the HTTP headers, and this is not simple at all. Maybe in debug verbose mode?

10

Hi @heurteph-ei,

I tried using Reporting API, there I get this information e.g.:

<deviceType>Smartphone</deviceType>
<deviceTypeIcon>plugins/Morpheus/icons/dist/devices/smartphone.png</deviceTypeIcon>
<deviceBrand>Xiaomi</deviceBrand>
<deviceModel>Mi 11 Lite 5G</deviceModel>
<operatingSystem>Android 13</operatingSystem>
<operatingSystemName>Android</operatingSystemName>
<operatingSystemIcon>plugins/Morpheus/icons/dist/os/AND.png</operatingSystemIcon>
<operatingSystemCode>AND</operatingSystemCode>
<operatingSystemVersion>13</operatingSystemVersion>
<browserFamily/>
<browserFamilyDescription>unbekannt</browserFamilyDescription>
<browser>TikTok 31.4</browser>
<browserName>TikTok</browserName>
<browserIcon>plugins/Morpheus/icons/dist/browsers/UNK.png</browserIcon>
<browserCode>TikTok</browserCode>
<browserVersion>31.4</browserVersion>

Does this help?

Thanks,
Markus

11

Hi @markusdus
I am not a TikTok user… Is is possible to continue some navigations within the embeded TikTok browser? And at least access some Google Ads, click on them and access your website, still using the TikTok browser?
@Isabell, did you get some answers from the Matomo Cloud support team?